Site Manager

Paymán Club; Cambridge; On-site; GBP 100,000 - 125,000; Full time

Job summary

A hospitality management company based in Cambridge is seeking an experienced individual to manage on-site hotel team, oversee maintenance tasks, and ensure guest satisfaction. Responsibilities include managing daily rosters, addressing guest complaints promptly, and ensuring compliance with safety regulations. The ideal candidate should be flexible with working hours including weekends and public holidays. The starting pay for this position is £28,000 annually.

Responsibilities

• Manage all on-site team members and oversee daily rosters.
• Responsible for matching billing hours with work performed.
• Respond to guests’ complaints and ensure smooth check-in/check-out.
• Oversee maintenance and repairs in individual rooms and common areas.

Job description

Job Type: Full-time
From Mid-February
Pay: starting from £28,000.00 per year
Contract: Self-employed / Permanent Position
Your own transport to and from work.
Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.

Key Responsibilities

• Manage all on-site team members at the hotel (creating shifts, ensuring attendance)
• Oversee their daily rosters and ensure that work is completed.
• Responsible for ensuring that billing hours match work performed.
• Rosters to be shared with the remote team for final approval.

Cleaning and Maintenance Tasks

• Share weekly reports for all maintenance issues with status of resolution
• Proactively check the property for damage and oversee the fixing of small breakages before they become urgent (e.g., fix a crack before it becomes a large leakage)
• Keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
• Oversee maintenance and repairs in individual rooms and common areas
• Extract/Prepare Check-out List for Housekeeping to check when rooms need to be cleaned.
• Oversee the cleaning of the outside and public areas of the hotel and ensure they are prepared for the guests.

Guest Related Responsibilities

• Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
• Ensure smooth check-in and check-out
• Manage special requests (such as birthday celebrations, engagement parties, etc.)
• Encourage guests at Check-out to book directly on Payman Club for a 10% discount.
• Encourage guests to leave a review for the service they received and notify the office if they do.

Miscellaneous

• Ensure the overall safety and security of the hotel
• Inventory management
• Order supplies
• Understand Zeevou and our in-house technology
• To ensure compliance related to fire regulations, water management, meter reading, monthly check of key logs
• Ensure that the relevant certifications are in place regarding safety and regulation of the hotel

Key responsibilities: