Site Manager (Customer Care)

O'Neill & Brennan; Devon and Torbay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major housebuilding firm is seeking a Customer Care Manager for the South West region to oversee customer interactions from handover to issue resolution. The ideal candidate will possess strong interpersonal and communication skills, a proven history in managing complex customer issues, and previous experience in the housebuilding industry. Competitive day rate offered.

Benefits

Competitive day rate

Work reassurance into the New Year

Qualifications

• Proven ability to manage complex customer matters.
• Experience in housebuilding industry is essential.
• Ability to work flexibly, efficiently and reliably.

Responsibilities

• Act as the key point of contact for customers.
• Ensure homes meet quality standards prior to handover.
• Collaborate with Site and Sales teams for inspections.

Skills

Interpersonal skills

Communication skills

Problem-solving

Relationship building

Job description

We're actively seeking a Customer Care Manager for the South West region of a major housebuilder, initially for a 2 month contract with the possibility of extension.

You'll be acting as the key point of contact for customers from the point they are introduced to their finished home prior to legal completion until they have settled into their new home. You will be responsible for ensuring that the homes handed over to customers meet the company's quality standards and are customer-ready within expected timeframes. Keeping customers informed on the progress of any issues they have raised and working in partnership with the Site team to resolve these as quickly as possible are key aspects to this role.

Duties include:

• Demonstrating a positive, professional approach when liaising with customers
• Understanding customers' issues and reassuring them these will be resolved quickly and effectively
• Working collaboratively with the Site and Sales team to ensure Home Quality Inspections, Home Demonstrations and Customer Aftercare events are carried out in a timely manner, relative to the customers anticipated legal completion date
• Visiting customers after they have moved in to collect their snagging list and any defects and working in collaboration with the Site team to resolve issues
• Working independently in an organized and well-planned manner to resolve issues, tasks and complaints within the required SLA
• Building relationships with subcontractors and suppliers to ensure they understand expectations of their customer commitments

Experience, Qualifications, Technical Requirements

• Able to demonstrate ability to work flexibly, efficiently and reliably
• Strong interpersonal, communication and relationship building skills
• Proven ability to work collaboratively, manage complex internal relationships and challenge appropriately
• Proven ability to remain calm, measured and resilient in challenging situations
• Proven track record of ability to manage complex customer matters
• Previous experience of working in the housebuilding industry

What's on Offer

You'll receive a competitive day rate paid to you weekly, the reassurance of work into the New Year and the satisfaction of handing over a new home built to the highest standards to customers. Please contact me on 07765 152254 if you would like to discuss this role or submit your CV.

EEO Statement

O’Neill and Brennan values diversity and promotes equality, All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.