Site Manager

ISS Facilities Services; Lewes; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facility management company is seeking a Site Manager to oversee operational delivery and ensure high customer satisfaction. The role requires strong leadership skills and a technical background in facility management. Responsibilities include managing site performance, maintaining compliance, and driving continuous improvement. Candidates must have relevant educational qualifications and experience managing P&L.

Benefits

Inclusive workplace

Diversity commitments

Career development opportunities

Qualifications

• Leadership experience in Hard FM / Technical Services.
• Proven track record managing FM service delivery.
• Demonstrable experience managing P&L and commercial performance.

Responsibilities

• Act as the primary contact for operational matters.
• Lead FM service line managers and delivery teams.
• Ensure full statutory and contractual compliance.

Skills

Client relationship management

Organisational skills

Analytical thinking

Leadership

Technical oversight

Education

Degree in mechanical, electrical, or building services engineering

Job description

Overview

Site Manager

Contract: Professional Services, Production & Technology

Location: London, E20 1EJ

Hours of work: 40

Contract Type: Permanent

We are seeking a capable and commercially focused Site Manager to act as the single point of contact for operational delivery on site, overseeing all FM services and ensuring a high level of customer satisfaction. This role will provide visible leadership across the service lines, manage site performance, and maintain strong working relationships with both the client and wider account stakeholders. You will be responsible for ensuring statutory compliance, safe operations and delivery of technical and soft services in line with contractual obligations.

Job Description

The Site Manager will play a key role in driving continuous improvement, protecting and growing the account, and ensuring operational and financial performance remains on track. This includes P&L accountability, service optimisation, supporting innovation, and knowledge sharing with other London sites to embed best practice. Acting as a trusted partner to the client, the postholder will support growth opportunities, ensure alignment with the Account PM and Compliance Lead, and drive a culture aligned to ISS values.

Key Responsibilities

• Act as the primary point of contact for all site-based operational matters.
• Lead the FM service line managers and site delivery teams.
• Ensure full statutory and contractual compliance across the estate.
• Maintain strong working relationships with client stakeholders and account leadership.
• Manage the site P&L, revenue, cost control and forecasting.
• Deliver against agreed KPIs, SLAs and performance standards.
• Drive continuous improvement, efficiency and service innovation.
• Ensure systems (including CAFM) accurately support service delivery and reporting.
• Oversee recruitment, development and performance management of site personnel.
• Support technical initiatives to reduce risk, improve consistency and generate savings.
• Support change control, governance processes and operational enhancements.

Professional and Personal Competencies/Qualifications

• Leadership experience within Hard FM / Technical Services.
• Degree (or equivalent) in mechanical, electrical, or building services engineering.
• Chartered/registered (where applicable) or able to evidence equivalent technical competence.
• Proven track record managing FM service delivery at site or portfolio level.
• Demonstrable experience managing a P&L and commercial performance.
• Previous experience managing managers and multi-disciplinary teams.

Skills & Behaviours

• Strong client relationship and stakeholder management capability.
• Confident acting as site lead / main point of contact for the customer.
• Skilled in commercial and contractual oversight.
• Analytical, organised and proactive with a continuous improvement mindset.
• Self-starter who can step into an established role with minimal onboarding.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]