Site Housekeeping Manager

ISS Facilities Services; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in London seeks a Site Housekeeping Manager to oversee housekeeping operations at their client's site. Responsibilities include managing budgets, ensuring service quality, and leading the housekeeping team. The ideal candidate has a strong operational background and excellent communication skills. This role offers a permanent position with opportunities for career growth.

Qualifications

• Strong operational background and experience in soft services.
• Proven ability to maintain effective client and team relationships.
• Experience in managing people and service delivery.

Responsibilities

• Lead housekeeping operations and manage budget.
• Ensure compliance with safety policies and standards.
• Oversee team management, recruitment, and training.

Skills

Operational management

Budget management

Client relationship building

Written and verbal communication

Time management

Team leadership

IT literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Site Housekeeping Manager

Contract: Professional Services, Production & Technology

Location: London, E14 5GL

Hours of work: 40

Contract Type: Permanent

We are seeking an experienced and proactive Site Housekeeping Manager to lead the housekeeping operations at KPMG, as part of ISS’s comprehensive service delivery to the Professional & Technology Services sector.

This pivotal role ensures the consistent, high-quality execution of all housekeeping functions, delivering excellence in service, compliance, and customer satisfaction.

The successful candidate will take full ownership of staff management, service standards, and budgetary control, while driving adherence to both ISS and client requirements.

Responsibilities

• Acting as the primary client contact for all housekeeping matters, ensure transparent communication, swift issue resolution, and continuous improvement across operations.
• Support other sites within the wider team when required and ensure full compliance with statutory, health, safety, and environmental obligations.
• Lead, motivate, and support the housekeeping team to ensure consistent, high-quality service delivery.
• Ensure compliance with all Health, Safety & Environmental policies, promoting best practices and embedding a strong safety culture.
• Oversee staff management including recruitment, absence management, and disciplinary processes in line with ISS procedures.
• Monitor and manage budgets, including wages, consumables, and materials, ensuring financial efficiency.
• Maintain compliance with statutory obligations, client policies, GDPR, and safeguarding requirements.
• Oversee T&A (Time and Attendance) systems and wage submissions, ensuring accuracy and timely approval.
• Build and maintain strong working relationships with clients, acting as the key point of contact for housekeeping services.
• Drive continuous improvement by monitoring KPIs and SLAs, implementing process and product enhancements.
• Manage subcontractors and ensure service quality aligns with contractual expectations.

Professional and Personal Competencies/Qualifications

• Strong operational background with experience in soft services and waste management.
• Proven ability to build and maintain effective client and team relationships.
• Strong written and verbal communication skills with excellent attention to detail.
• Experience in managing people and service delivery within a facilities or housekeeping environment.
• Excellent time management and organisational skills; able to prioritise and work under pressure.
• Confident communicator at all levels, fostering collaboration and engagement.
• IT literate with proficiency in Microsoft Word, Excel, and PowerPoint.
• Demonstrated ability to manage budgets, meet KPIs, and deliver to strict deadlines.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]