Site Experience & Business Lead (Dtc)

AESOP; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global retail organization is seeking a Site Experience and Business Lead to oversee the user experience on their brand website in London. The ideal candidate will have significant UX design experience, preferably in e-commerce, and a strong proficiency in design tools. This full-time position offers a hybrid working pattern, being three days in the office and two days remote.

Qualifications

• Significant experience in a Product Design / UX Design role.
• A folio of compelling design work showing customer-led thinking.
• In-depth knowledge of digital and e-commerce design, UX/UI principles.

Responsibilities

• Oversee user experience strategy for the brand website.
• Establish design direction for Aesop's master brand layer.
• Continuously optimize the website for user engagement.

Skills

Product Design / UX Design experience

E-commerce experience

Design tools proficiency (Sketch, Figma, InVision)

Performance tracking tools

Project management skills

Analytical mindset

Strong stakeholder management

Inclusive work environment commitment

Education

Completion of a reputable UX course

Tools

Sketch

Figma

InVision

Adobe Creative Cloud

Job description

Site Experience and Business Lead

London

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

The Site Experience & Business Lead oversees the E-D2C features and consumer experience on the brand website, with a primary focus on user-centric site UX. This role leverages data and research to inform site strategy, guiding the prioritisation of experiences, services, and features to maximize user engagement and satisfaction. Additionally, it establishes the design direction for the brand layer, ensuring a cohesive and impactful digital presence.

Responsibilities

• Owner of the brand's site & user experience strategy including O+O innovation to foster retention, engagement & conversion.
• Establish design direction for Aesop's master brand layer, ensuring that it reflects the brand's global identity, tone, and style, maintaining consistency across markets and regions.
• Provide UX expertise on new NGL product feature contributions for the Brand Layer
• Create UX/UI functional guidelines and design templates to reflect a coherent and consistent global vision for the brand.
• Owner of testing roadmap includes collaborating with markets for AB testing
• Owner of website roadmap strategy and prioritization.
• Continuously optimize the website to be consumer-centric and foster retention, engagement & conversion.
• Utilize analytics and metrics from markets and global teams to drive new features
• Turns data-driven insights into actionable items that can improve our onsite experience
• Works with markets & zones to determine the customer's pain points and finds the right experiences & features to address these issues.
• Owner of testing roadmap includes collaborating with markets for AB testing.
• Responsible for .com business & site performance reporting
• Provide support and guidance on Indirect UX (Amazon, Tmall, Kakao as required)

What we are looking for

• Significant and demonstrable experience in a Product Design / UX Design role (eCommerce and agency experience highly favoured)
• Successful completion of a reputable UX course
• A folio of compelling design work that showcases customer-led thinking
• In-depth knowledge of digital and e-commerce design, UX/UI principles
• Proficient in design and prototype tools: Sketch, Figma, InVision, Adobe Creative Cloud (Photoshop, InDesign, Illustrator)
• Experienced with performance tracking tools
• Strong organizational, stakeholder management, and project management skills
• Commercial acumen with an analytical mindset to lead reporting and optimization efforts
• Ability to thrive and deliver results in a fast-paced environment
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Commitment to fostering an inclusive and psychologically safe work environment

This is a full-time position, operating with a hybrid working pattern of three days per week based at Aesop's head office in London Bridge and two days per week remote.