Site Coordinator (North Walsham)

Seetec Group Ltd.; Norwich; On-site; GBP 24,000 - 27,000; Full time

Job summary

An organization supporting employment services in Norwich seeks a proactive Site Coordinator. This role involves managing office operations, supporting advisers, and providing front-of-house assistance. Candidates should have prior administrative experience and strong communication skills. A competitive salary of £24,242.40 to £26,345.40 is offered, along with additional benefits including annual leave and pension contributions.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

2 Volunteer Days

Pension – 5% Employee, 5% Employer

Healthcare Cash Plan

Annual Pay Review

Refer a Friend Scheme

Qualifications

• Proven experience in an administrative role with strong customer service competence.
• Ability to liaise with stakeholders confidently.
• IT literate with experience in Microsoft Office.

Responsibilities

• Provide front-of-house support for inquiries via various channels.
• Manage daily office operations ensuring all needs are met.
• Maintain health and safety compliance and ensure proper records.

Skills

Administrative experience

Customer service

IT literacy

Knowledge of employability industry

Full driving licence

Tools

Microsoft Office

Job description

Join us as a Site Coordinator and make a real impact by helping people take their first step back into employment.

We’re looking for a proactive and welcoming Site Coordinator to be the first point of contact for participants attending our programme. In this vital role, you’ll ensure the office runs smoothly, supporting our advisers and trainers while creating a professional and inclusive environment that empowers individuals on their journey back to work.

You’ll provide front‑of‑house support across face‑to‑face, email and telephone enquiries, manage daily operations to maintain a functional and welcoming space, and coordinate access to office facilities in collaboration with our Facilities Management Team. You’ll also be responsible for maintaining key registers, overseeing opening and closing procedures, and ensuring compliance with health and safety standards, including fire drills and record‑keeping. You’ll keep job vacancy boards updated with relevant local opportunities, lead participant forums to gather feedback and improve service delivery, and offer essential administrative support to the wider team.

We’re seeking someone with previous experience in an administrative role, excellent communication skills, and the ability to liaise confidently with internal and external stakeholders. You’ll bring a strong customer service background ideally within referral or employment settings.

In return for your passion, knowledge and commitment, we’re offering a competitive salary range of £24,242.40 to £26,345.40 p.a (dependent on experience) with these additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee, 5% Employer
• Healthcare Cash Plan, incl. 3 × salary life assurance
• Annual Pay Review
• Refer a Friend Scheme

Interested? There’s an easy‑to‑apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee‑owned – What our people say.

Location: This is an office‑based role, working in North Walsham.

Hours: 37 hours a week. Monday to Thursday 8:30 am to 5 pm, Friday 8:30 am to 4:30 pm.

Closing Date: 25 November 2025.

Key Responsibilities

• Front-of-house assistance with day‑to‑day enquiries via face‑to‑face, email and telephone.
• Support with the management of the centre/office to ensure it is fit for purpose and all employees have the equipment and environment they need to do their job.
• Coordinate access of office facilities, e.g. hot‑desking, and liaise with Facilities Management Team to resolve any issues.
• Maintain a register of all keys held by individual staff members and ensure staff are aware of opening and locking procedures.
• Ensure appropriate health and safety records are maintained in line with Seetec processes and fire drills and other procedures are carried out in the office to ensure compliance with health and safety legislation and any specific contract requirements.
• Daily update of Job Vacancy Display boards with the latest local ‘Hot Jobs’ across a range of sectors that meet participant job goals.
• Work under the direction of Team Leader/Business Manager to lead on ‘participant forums’ to obtain feedback about the services provided and help identify and improve service delivery.
• Undertake administrative assistance and support duties within the team.

Skills and Experience

• Previous experience in an administrative role.
• Experience in dealing with customers and suppliers.
• Fully IT literate in using a range of Microsoft Office programmes.
• Knowledge of the employability industry.
• Full driving licence.

Additional Information

SEETEC PLUSS is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of “Ex‑Offenders” can be found on our website under “About us”.

Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity.