Single Point of Access Administrator Team Leader

Manchester University NHS Foundation Trust; Sale; On-site; GBP 27,000 - 31,000; Full time

Job summary

A large healthcare organization in England is seeking a SPOA Administration Team Leader to oversee a team of administrators for a critical service. The role involves maintaining effective operations, ensuring communication with service users, and supporting staff development. Candidates should have strong leadership skills and relevant qualifications. This position offers a salary range of £27,485 to £30,162 per annum, pro rata.

Qualifications

• Educated to NVQ Level 3/4 in Business Admin/Customer Care or equivalent experience.
• Good standard of Numeracy & Literacy.
• Advanced IT skills.
• Evidence of continuous professional development.

Responsibilities

• Lead and support the SPOA administrative team, ensuring adherence to SOPs.
• Monitor clinic capacity and appointment availability.
• Support staff development including recruitment, induction, training, and appraisal.

Skills

Microsoft Office proficiency

Team leadership

Effective communication

Numeracy

Literacy

Advanced IT skills

Education

NVQ Level 3/4 in Business Admin/Customer Care or equivalent experience

Job description

Go back Manchester University NHS Foundation Trust

Single Point of Access Administrator Team Leader

The closing date is 04 December 2025

As the SPOA Administration Team Leader, you will lead a team of administrators supporting a busy and essential point of access service. You will ensure effective daily operations, maintain excellent standards of communication, and support service users, their carers, and referrers with professionalism and care.

Apply now to play a crucial role in ensuring the smooth operation and continuous improvement of this essential service.

Main duties of the job

• Lead and support the SPOA administrative team, ensuring adherence to Standard Operating Procedures (SOPs).
• Act as a key contact for staff rotas, staff absences, and overall day-to-day service coverage.
• Supervise and support staff development, including recruitment, induction, training, and appraisal processes.
• Ensure compliance with data protection and confidentiality standards.
• Maintain effective communication across stakeholders including service users, carers, and healthcare professionals.
• Support administrative duties including minute-taking, rota production, and meeting coordination.
• Monitor clinic capacity and appointment availability in coordination with the admin team.
• Oversee procurement of office supplies and maintenance of essential equipment logs.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application.

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application especially personal statements and responses to role‑specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Qualifications

• Educated to NVQ Level 3/4 in Business Admin/Customer Care or acquired equivalent experience
• Good standard of Numeracy & Literacy
• Advanced IT skills
• Evidence of continuous professional development

Experience

• Experience of using a variety of Microsoft office products
• Experience of supervising a team
• Equivalent experience or proven record of professional development through various admin roles
• Understanding of the clinical administration pathway
• Experience of change
• Experience of staff management

Employer name

Manchester University NHS Foundation Trust

£27,485 to £30,162 a year Per annum (pro rata)