SIA Security - Northumberland

Haven Holidays; Alnwick; On-site; GBP 18,000 - 24,000; Full time

Job summary

Haven Holidays is seeking a Security Team Member to help maintain a safe, secure environment for guests, owners and colleagues on site. You will work as part of a 24-hour security operation, patrolling and controlling park access with a focus on guest safety and service.

The role involves responding to security incidents, recording details and working flexibly across shifts, including nights and weekends, to support Haven's welcoming environment.

Qualifications

• Valid SIA Door Supervisor (DS) license required.
• Strong communication and calm, professional demeanor.

Responsibilities

• Monitor and patrol the holiday park to ensure safety for guests, owners and team.
• Respond promptly to security-related incidents (medical, alarms, guest concerns).
• Maintain detailed incident records and report to management.
• Provide friendly guest experiences and assist with queries.
• Collaborate with other teams to maintain a safe environment.

Skills

SIA DS license

Security

Customer service

Communication

Flexibility

Job description

Join our One Great Team here at Haven as a Security Team Member, where you'll be maintaining a safe & secure environment for our guests, owners and team.

We are seeking an energetic and enthusiastic SIA Door Supervisor (DS) licensed Security Team Member to join our fun and welcoming facilities team at Haven! As part of our 24-hour security operation, you'll be at the heart of creating a safe, relaxed, and enjoyable atmosphere for our guests and team members. If you love working with people, staying active, and where no day is the same, then this could be the perfect role for you!

Monitor and patrol the holiday park to always ensure safety and security to our guests, owners and team.

• Assist in the management of park access, ensuring only authorised individuals and guests or owners are permitted on site.
• Respond promptly and professionally to any security-related incidents, such as medical emergencies, alarms, or guest concerns.
• Maintain detailed and accurate records of incidents, reporting to management as required.
• Provide friendly and helpful guest experiences, assisting with information on guest queries.
• Collaborate with other team members and park functions to create a safe and enjoyable environment for everyone.

Must hold a valid SIA Door Supervisor (DS) license.

• Previous experience in a security role, preferably within the hospitality or leisure industry, is an advantage.
• Strong communication skills, with the ability to remain calm and professional in challenging situations.
• High attention to detail and excellent observational skills.
• Flexibility to work shifts, including nights, weekends, and bank holidays.
• Commitment to delivering excellent service in line with Haven's values.