SIA-Licensed Frontline Agent: Safety & Service

inploi; Peene; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support services provider in the UK is seeking SIA-licensed Frontline Customer Service Agents to ensure a safe and smooth experience for travellers at Le Shuttle (Eurotunnel). Your responsibilities include assisting passengers, managing incidents, and collaborating with a professional team. Candidates should possess strong communication skills, a valid SIA licence, and a flexible approach to shifting schedules. Join a dedicated team at one of Europe's vital transport links.

Benefits

Health and Wellbeing Plans

Flexible financial support

Employee Assistance Program

Refer a Friend Scheme

Structured career development

Qualifications

• Aged 18+.
• Able to pass a safety-critical medical.
• 5-year verifiable history for Counter Terrorism Check (CTC).
• Proof of right to work in the UK.

Responsibilities

• Greeting and assisting passengers at various touchpoints.
• Responding to incidents calmly and efficiently.
• Ensuring safety and security of customers and colleagues.

Skills

Strong communication skills

Customer service skills

Calm under pressure

Flexibility

Education

Valid SIA Guarding or Door Supervision licence

Job description

A leading support services provider in the UK is seeking SIA-licensed Frontline Customer Service Agents to ensure a safe and smooth experience for travellers at Le Shuttle (Eurotunnel). Your responsibilities include assisting passengers, managing incidents, and collaborating with a professional team. Candidates should possess strong communication skills, a valid SIA licence, and a flexible approach to shifting schedules. Join a dedicated team at one of Europe's vital transport links.