SIA Incident Response Team (Casual)

England Rugby; United Kingdom; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading sports organization in the United Kingdom is seeking Stewards to support event operations at Allianz Stadium. Responsibilities include providing proactive guest service, managing safety during events, and ensuring compliance with stadium regulations. Candidates must possess a Level 2 qualification in Spectator Safety or be working towards it and hold a current SIA door supervision license. This role offers a chance to be part of a diverse and inclusive team dedicated to delivering exceptional experiences.

Benefits

Work in a vibrant stadium environment

Be part of an inclusive team

Qualifications

• Must attend a minimum of 80% events per season.
• Complete all mandatory training.
• Must remain on post until instructed to leave.

Responsibilities

• Provide friendly and proactive service to all guests.
• Attend briefings and emergencies as directed.
• Communicate incidents to Supervisors as necessary.

Skills

Safety, Security and Customer service focused

Ability to communicate effectively

Proactive service skills

Education

Level 2 in Spectator Safety or working towards it

Current SIA door Supervision license

Job description

Allianz Stadium is the Home of England Rugby, the headquarters of the Rugby Football Union and one of the foremost sports and concert venues across the UK and Europe. The stadium has a spectator capacity of 82,000 and the site includes a hotel, leisure club, conference and banqueting facilities, a Rugby Store and office accommodation, all of which makes the stadium a 365-day-a-year business.

We're looking for people to join our SIA Incident Response Team to provide exceptional service and assistance to all patrons who attend Allianz Stadium on an event day, and play a key role in the case of an emergency.

Specific Requirements that apply to all Stewards:

• To attend a minimum of 80% events per season.
• New stewards must undertake the Stadium Steward Induction.
• To complete all mandatory training.
• Follow all instructions delivered by Supervisors and Managers.
• To be deployed as required within the Stadium.
• Remain on post until post-match checks and sweep have been completed and instructed to stand down by the supervisor or manager.

General Responsibilities:

• Provide and maintain a friendly and proactive service to all guests.
• Arrive at the venue as directed to allow time for you to sign on, lunch to be taken, equipment items to be distributed and briefings attended.
• Attend Briefing with your Supervisor.
• Remain in your designated area at all times unless redeployed by your supervisor.
• Undertake all tasks as requested by your supervisor.
• Comply with the Stadium dress code.
• IN ACCORDANCE WITH THE STEWARD HANDBOOK:
  • Do not eat, drink or smoke in public areas
  • Do not consume alcohol or take illegal substances before or during an event
  • Do not use obscene or offensive language or gestures
• Ensure that all issues and incidents that occur during the event are communicated fully to your Supervisor and, where necessary, an Incident Report form or a steward feedback form completed and submitted to the Resourcing Manager.
• Ensure your SIA Door Supervision license is current and on your person.
• Update the staffing system with your license number and renew date when applicable.
• Have an understanding of the ground rules and licensing requirements of the stadium.

Required for the Role:

• Must have a Level 2 in Spectator Safety or working towards it.
• Must have a current SIA door Supervision license as a minimum.
• Safety, Security and Customer service focused.

Emergency Role:

• Assist in the safe evacuation of your area of responsibility

Dress Code:

• Jacket or tabard (as issued), black trousers, black shoes/boots, white shirt and tie.

About Us

About England Rugby

England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.

Our core activities are:

• Rugby – supporting rugby from grassroots to performance level
• Commercial – building partnerships and hosting matches and events
• Running the business - ensuring our organization and people can thrive

Our Culture

At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

The RFU has zero tolerance towards abuse and anti-social behaviour. We will act quickly to support our workers experiencing bullying, harassment or discrimination through your Senior Management Team or our reporting inbox [e-mail] .

If you are based at Twickenham stadium you will find our accessibility information here but if you need any other information do not hesitate to reach out to your hiring manager. If you are not working at Twickenham stadium, but would like information on accessibility for the environment you are working in, please contact your hiring manager for more information.

Job Info

• Job Identification 341
• Job Category Site Operations
• Posting Date 01/17/2025, 05:38 PM
• Locations Rugby House, TWICKENHAM, UNITED KINGDOM, TW2 7BA, GB