SIA Frontline Customer Service Agent

inploi; Peene; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support services provider in the UK is seeking SIA-licensed Frontline Customer Service Agents to ensure a safe and smooth experience for travellers at Le Shuttle (Eurotunnel). Your responsibilities include assisting passengers, managing incidents, and collaborating with a professional team. Candidates should possess strong communication skills, a valid SIA licence, and a flexible approach to shifting schedules. Join a dedicated team at one of Europe's vital transport links.

Benefits

Health and Wellbeing Plans

Flexible financial support

Employee Assistance Program

Refer a Friend Scheme

Structured career development

Qualifications

• Aged 18+.
• Able to pass a safety-critical medical.
• 5-year verifiable history for Counter Terrorism Check (CTC).
• Proof of right to work in the UK.

Responsibilities

• Greeting and assisting passengers at various touchpoints.
• Responding to incidents calmly and efficiently.
• Ensuring safety and security of customers and colleagues.

Skills

Strong communication skills

Customer service skills

Calm under pressure

Flexibility

Education

Valid SIA Guarding or Door Supervision licence

Job description

Make a Real Impact – Be Part of Something Bigger

Carlisle Support Services is proud to partner with Le Shuttle (Eurotunnel)—a vital transport link connecting the UK and France. We're recruiting SIA-licensed Frontline Customer Service Agents to support this unique operation, managing both vehicles and passengers in a fast-paced and safety-critical environment.

This is an exciting opportunity to be part of a professional, personable team delivering exceptional customer service and security at one of Europe’s most important transport hubs.

What You’ll Do

As a SIA Frontline Customer Service Agent, you'll play a key role in ensuring a safe, smooth, and welcoming experience for all travellers. Your core responsibilities will include:

• Greeting and assisting passengers at various touchpoints providing first class customer service.
• Responding to incidents calmly and efficiently
• Acting as a visible, reassuring presence to enhance passenger confidence
• Collaborating as part of a supportive and professional team
• Help assist in vehicle search's
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.

What We’re Looking For

We welcome candidates from all backgrounds—including those new to security. Whether you're experienced or recently licensed, we’ll provide the support and training you need to succeed.

Essential Criteria:

• Valid SIA Guarding or Door Supervision licence
• Strong communication and customer service skills
• Flexible and dependable approach to early, late, and night shifts (365-day operation)
• Aged 18+
• Professional, approachable, and calm under pressure
• Able to pass a safety-critical medical.
• 5-year verifiable history for Counter Terrorism Check (CTC).
• Proof of right to work in the UK.
• Public-facing experience (security, events, customer service, retail) is a bonus

Desirable:

• Previous experience in security or customer-facing roles
• Traffic management/marshalling or HGV handling experience is helpful but not required.
• Willingness to learn and grow within the role

What You’ll Get in Return

We offer more than just a job—we offer a career path and a community:

Why You’ll Love Working With Us

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial supportwith instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

We Welcome Diverse Talent

We’re proud of our inclusive workforce and we encourage applications from people of all backgrounds and life experiences. Whether you’re returning to work, exploring a new career path, or seeking a new challenge—you belong here.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

Ready to start your journey? Apply now and help us deliver excellence at the heart of Le Shuttle (Eurotunnel).