Shrewsbury Primary Care Network Bank Administrator

NHS; West Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare network in Shrewsbury is seeking bank administration support. This role offers flexible working and requires strong organizational skills and the ability to communicate effectively. Candidates should possess GCSE qualifications and have experience in a busy environment. The position involves managing patient queries, coordinating appointments, and supporting practice teams. Competitive hourly pay of £14.34 is offered with opportunities to gain NHS experience.

Qualifications

• Strong organizational skills for planning and prioritizing.
• Ability to liaise with stakeholders for patient benefit.
• Excellent written and verbal communication.
• Work independently and show initiative.

Responsibilities

• Answer telephone and reception desk queries professionally.
• Coordinate appointment requests and resolve patient queries.
• Update patient records accurately.
• Liaise with healthcare professionals for patient care.
• Assist with clerical and administrative duties.

Skills

Strong organisational skills

Excellent communication skills

Ability to work independently

Computer efficient

Team working skills

Time management

Education

Educated to GCSE level or equivalent

Job description

Job Summary

Shrewsbury Primary Care Network (PCN) has an exciting opportunity for bank administration support across our member practices.

Main duties of the job: This role will offer flexibility and is also a great way to step into the NHS and gain experience with our systems and processes. You will need to be enthusiastic, hardworking, flexible, a self‑starter, organised, reliable and an excellent communicator who can work with a variety of staff.

About Us

Shrewsbury PCN has a collective list size of approximately 104,000 patients across Shrewsbury and surrounding areas.

• To address our wider population health needs and health inequalities.
• To ensure patients have access to a larger range of professional groups to aid health issues.
• To support clinical decision making.
• To make the best use of data and technology available to us.
• To work together more effectively.

Pay and Contract

• Salary: £14.34 an hour (including annual leave allowance)
• Contract: Bank
• Working pattern: Flexible working

Job Description

Job responsibilities – these are the core duties that can be expected of the role. On occasion, you may be required to carry out other tasks depending on workload and staffing levels.

• Answer telephone calls and reception desk queries promptly and professionally.
• Coordinate appointment requests for urgent, same‑day, future and home visit appointments.
• Resolve a wide variety of patient queries received by telephone, in person and in writing (prescriptions, medications, service contacts, specialist referrals, test results, scans and x‑rays).
• Identify urgent matters and refer to the clinical team / duty doctor as appropriate.
• Accurately update and monitor patient records (appointments, registrations, patient removal, change of address, correspondence sent/received, service provider updates).
• Deal with patient concerns and complaints in a calm and professional manner.
• Facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls (telephone, email, letter).
• Liaise with other healthcare professionals, secretaries and administration teams to coordinate patient care.
• Assist the practice teams with clerical and administrative duties (reports, registrations, recalls, process reviews, letter writing, scanning, read coding, auditing).
• Keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions.
• Provide cover for similar posts as required and work as a positive and supportive team member.

Person Specification – Knowledge and Skills

Essential

• Strong organisational skills – planning, prioritising, time management and record keeping.
• Ability to work collaboratively, liaising with other stakeholders for patient benefit.
• Recognise limits of competence and seek advice when needed.
• Prioritise own workload.
• Computer efficient with effective IT system use.
• Excellent written and verbal communication skills.
• Excellent team working skills.
• Work independently, showing initiative.

Desirable

• Knowledge of Primary Care and how it operates.
• Ability to use Clinical Information systems.

Person Specification – Personal Attributes

Essential

• Demonstrate personal accountability, resilience and work well under pressure.
• Flexible and adaptable to team and service needs.
• Work under pressure and meet deadlines.
• Flexible approach to change.
• Reliable, punctual and confident.

Other Requirements

• Meet DBS reference standards and criminal record checks.
• Willingness to work flexible hours when required.
• Access to own transport / full clean driving licence.
• Ability to travel across the locality regularly.

Qualifications and Experience

Essential

• Educated to GCSE level or equivalent.
• Reception / Administration experience.
• Experience of working in a busy environment.

Desirable

• Experience of working in Primary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer Details

• Shrewsbury Primary Care Network
• Morgan Place, Anchorage Avenue, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6FG
• Website: shrewsburypcn.co.uk