Showroom & Service Customer Experience Specialist

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive recruitment consultancy is seeking an entry-level Customer Experience Specialist in Luton. This role focuses on providing exceptional service and support in both sales and service departments of the dealership. Key duties include welcoming customers, delivering vehicle presentations, and acting as the brand ambassador. Ideal candidates will have a strong background in customer service, hospitality, or retail. This position offers a full-time work week with occasional weekends for dealership events.

Qualifications

• Strong background in customer service, hospitality, or retail.
• Ability to deliver exceptional experiences.
• Enthusiasm for the motor trade.

Responsibilities

• Act as the product specialist and brand ambassador for the dealership.
• Deliver exceptional customer experiences aligned with brand standards.
• Welcome customers into the showroom and provide a positive first impression.
• Conduct in-depth vehicle presentations and demonstrate features.
• Support Sales Executives with detailed product knowledge.

Skills

Customer service experience

Strong communication skills

Teamwork

Job description

A leading automotive recruitment consultancy is seeking an entry-level Customer Experience Specialist in Luton. This role focuses on providing exceptional service and support in both sales and service departments of the dealership. Key duties include welcoming customers, delivering vehicle presentations, and acting as the brand ambassador. Ideal candidates will have a strong background in customer service, hospitality, or retail. This position offers a full-time work week with occasional weekends for dealership events.