Showroom Sales Advisor

Fabric Recruitment Ltd; Bury St Edmunds; On-site; GBP 25,000 - 27,000; Full time

Job summary

A premium retail company in Bury St Edmunds is seeking an experienced Senior Showroom Sales Advisor to enhance customer experience and support the sales team. Responsibilities include providing tailored advice, managing the full sales cycle, and maintaining showroom standards. The ideal candidate should have at least 2 years' experience in a luxury retail environment, strong customer engagement skills, and proficiency in CRM systems. This role is full-time with weekend working included.

Qualifications

• Minimum 2 years' experience in a showroom or luxury retail sales role.
• Strong technical understanding or willingness to learn product specifications.
• Comfortable using CRM systems and Microsoft Office.

Responsibilities

• Welcoming customers and delivering an engaging sales experience.
• Understanding customer needs and offering tailored advice.
• Managing the full sales cycle from first enquiry to completion.
• Preparing accurate quotations and coordinating delivery.
• Providing premium after sales support.
• Supporting and mentoring junior team members.
• Maintaining showroom standards.
• Updating CRM records and tracking sales activity.

Skills

Sales experience in showroom or luxury retail

Customer engagement

Technical understanding of products

Organization skills

Proactivity

Tools

CRM systems

Microsoft Office

Job description

Senior Showroom Sales Advisor

Bury St Edmunds

£25,000-£27,000 (OTE £33,200)

37 hours per week, with 2 days off, this will include weekend working.

Are you an experienced showroom sales professional with a passion for premium products and exceptional customer service?

Our client's showroom is a destination for customers seeking inspiration, quality, and expert advice. They are now looking for an accomplished Senior Showroom Sales Advisor to elevate the customer experience and support the wider sales team.

Role Responsibilities

• Welcoming customers into the showroom and delivering an engaging, consultative sales experience.
• Understanding customer needs and offering tailored product, design, and technical advice.
• Managing the full sales cycle-from first enquiry to completion-both in person and via phone/email.
• Preparing accurate quotations, processing orders, and coordinating delivery timelines.
• Providing premium after sales support and taking full ownership of any customer issues.
• Acting as a senior point of contact in the showroom, supporting and mentoring junior team members.
• Maintaining a high-standard showroom environment, including samples, displays, and presentation.
• Updating CRM records, tracking sales activity, and ensuring all customer information is accurate.

About You

• Minimum 2 years' experience in a showroom or luxury retail sales role.
• Confident in building rapport, uncovering customer needs, and delivering a high-end, solution-focused service.
• Strong technical understanding or willingness to learn product specifications and design details.
• Well-organised, able to manage multiple customers and tasks simultaneously.
• Proactive, self-driven, and positive, with a genuine passion for interiors and customer experience.
• Comfortable using CRM systems and Microsoft Office.

If you're ready to take the next step in your sales career and join a growing team, apply now