Showroom Manager - Glasgow

Sofa Club; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading furniture retailer in Glasgow is seeking a dynamic Showroom Manager to lead a passionate team. You will drive showroom performance, deliver outstanding customer service, and create an inspiring retail environment. The ideal candidate has a proven track record in retail management and a passion for interiors. Join an ambitious team with clear career progression opportunities and a supportive culture.

Benefits

Competitive salary

Commission & bonus scheme

28 days holiday + bank holidays

Health insurance

Friends & family discount

Qualifications

• Proven retail management experience, ideally in furniture or premium retail.
• Track record of exceeding sales and KPI targets.
• Strong leadership and people management skills.

Responsibilities

• Lead and motivate the Sofa Host team to deliver exceptional service.
• Drive showroom performance against sales and conversion targets.
• Oversee daily showroom operations including compliance.

Skills

Retail management experience

Sales and KPI achievement

Leadership and people management skills

Communication and organisational abilities

Commercial awareness

Proficiency with POS and CRM systems

Job description

Overview

Location: Glasgow, London Road

Department: Sales
Reports To: Showroom Manager

About Sofa Club

At Sofa Club, we’re on a growth journey and we’re only just getting started. As one of the UK’s fastest-growing furniture brands, we’re redefining the industry with bold designs, seamless service, and big ambitions.

With new showrooms opening in Croydon, Glasgow and Newcastle, we’re on the lookout for a dynamic Showroom Managers to lead from the front. If you’re a natural leader who thrives in a fast-paced retail environment and knows how to create a world-class customer experience, this is your chance to #jointheclub.

Role Overview

As Showroom Manager, you’ll be responsible for the overall performance, presentation, and profitability of your showroom. You’ll lead a team of passionate Sofa Hosts, driving sales, delivering outstanding customer service, and ensuring every visitor experiences the best of Sofa Club.

You’ll set the tone for the showroom — from creating an inspiring environment that reflects our brand, to coaching your team to exceed targets. This is a hands-on leadership role where you’ll combine commercial focus with a genuine love for people and interiors.

Key Responsibilities

Leadership & Team Development

• Lead, motivate, and inspire the Sofa Host team to deliver exceptional service and hit sales goals.
• Conduct regular 1:1s, coaching, and performance reviews.
• Manage recruitment, onboarding, and training for new team members.
• Foster a culture of accountability, energy, and collaboration.

Sales & Customer Experience

• Drive showroom performance against sales and conversion targets.
• Deliver a consistently premium, customer-first experience.
• Support with complex sales or escalations, ensuring every customer leaves happy.
• Analyse sales data to identify trends and opportunities for improvement.

Showroom Operations

• Oversee daily showroom operations including rotas, cash handling, stock levels, and compliance.
• Ensure the showroom is always immaculate, on-brand, and visually inspiring.
• Manage deliveries, floor moves, and product presentation.
• Ensure all processes and policies are followed, including health & safety and GDPR.

Commercial & Brand Ownership

• Act as the brand ambassador in your showroom, embodying Sofa Club’s tone, style, and values.
• Report performance metrics, insights, and opportunities to the Head of Retail.
• Collaborate cross-functionally with marketing and operations to maximise local impact.

Skills & Experience Required

• Proven retail management experience (ideally furniture, interiors, or premium retail).
• Track record of exceeding sales and KPI targets.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Commercially astute with an eye for detail and design.
• Proficient with POS and CRM systems.
• Comfortable working weekends and adapting to business needs.

What You’ll Get

• Competitive salary, commission& bonus scheme.
• Clear career progression opportunities as we continue to scale.
• Real creative input and freedom to shape the showroom experience.
• Supportive, ambitious team culture.
• 28 days holiday + bank holidays.
• Enhanced family leave.
• Health insurance.
• Friends & family discount.
• Salary sacrifice schemes.

Are you a perfect match?

• Ambitious? We have huge plans. There’s never been a better time to join Sofa Club. We are growing fast and need ambitious people to join us for the ride.
• Fun? We work hard and then let our hair down at our office prosecco bar (yes, really!).
• Do-er? Talk is cheap, execution is everything. Be a doer, not a talker.
• Friendly? We’re proud to be an equal opportunity employer. We have a diverse and inclusive culture, everyone gets on well, and we work together as one family.