Showroom Manager

IBMG; Truro; On-site; GBP 60,000 - 80,000; Full time

Job summary

A large builders merchant group in Truro is seeking a Showroom Manager to oversee showroom operations and provide exceptional customer service. This role involves managing a team, driving sales, and maintaining showroom standards. Ideal candidates will have showroom sales experience and strong leadership capabilities. Benefits include a competitive salary, pension scheme, and career development opportunities.

Benefits

Competitive salary

Pension scheme and paid holidays

Staff discount on building materials

Employee assistance program

Branded Uniform

Qualifications

• Proven experience in showroom sales, ideally in builders merchants or related industries.
• Strong communication skills required for customer interaction.
• Team leadership experience is a must.

Responsibilities

• Oversee daily operations of the showroom.
• Provide expert product advice to customers.
• Drive sales and meet targets.

Skills

Sales experience in showroom

Interpersonal and communication skills

Commercial awareness

Team leadership experience

Customer service abilities

Product knowledge in construction/interiors

Experience with POS and CRM systems

Knowledge of CAD software

Job description

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The Company

RGB

Join our team at RGB, a respected independent builder's merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Showroom Manager at Truro

The Role

To manage and grow the showroom area of the builders merchants by providing excellent customer service, driving sales, and ensuring the showroom is well-maintained and presented to the highest standards. You will lead the showroom team, engage with trade and retail customers, and promote kitchen, bathroom, and interior products.

Responsibilities and Duties

• Oversee day-to-day operations of the showroom
• Greet customers and provide expert advice on product ranges (e.g., kitchens, bathrooms, tiles, flooring)
• Work with trade professionals, architects, and retail clients to understand needs and suggest solutions
• Design and present layouts using CAD or design software (if applicable)
• Manage customer quotations, orders, and follow-ups
• Drive sales performance and meet or exceed targets
• Train, support, and lead showroom staff
• Maintain showroom appearance and merchandising to reflect current trends and promotions
• Coordinate with suppliers and the warehouse to ensure product availability
• Handle customer complaints and resolve issues promptly
• Maintain accurate records and report on showroom activity and performance

The Requirements

• Proven experience in showroom sales, ideally in builders merchants or related industries (e.g., kitchens, bathrooms, interiors)
• Strong interpersonal and communication skills
• Commercial awareness and sales focus
• Team leadership or supervisory experience
• Excellent customer service and problem-solving abilities
• Product knowledge in construction/interiors (tiles, bathrooms, joinery, etc.)
• Experience using POS and CRM systems
• Knowledge of CAD or design software is a plus
• Full Driving Licence

The Hours

Week:1 Monday to Friday 07:30 - 17:00

Week:2 Monday to Friday 07:30 - 17:00 Saturday 08:00 - 12:00

The Rewards

What we Offer

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:

• Competitive salary with
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Employee assistance program
• Perks Membership (Discounts available in a variety of retailers)
• Branded Uniform

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at RGB Building Supplies apply now for the Showroom Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.