Showroom Manager

WATCHES OF SWITZERLAND; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier luxury watch retailer in Greater London is seeking a Showroom Manager to lead a team in delivering exceptional customer experiences in an elegant showroom setting. The role involves coaching staff, ensuring compliance with brand standards, and fostering strong client relationships. Ideal candidates will have significant senior retail management experience in luxury brands and a passion for excellent service. This position offers a range of employee benefits including a generous discount scheme and a holiday purchase program.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Significant experience in a Senior Retail Management role, ideally within a premium/luxury brand.
• Proven ability to build and maintain relationships with clients.
• Passionate about retail and delivering an exceptional client experience.

Responsibilities

• Lead a team to ensure exemplary customer service at all times.
• Coach and support team members to meet experience expectations.
• Create unique and memorable client interactions.

Skills

Senior Retail Management experience

Team management

Exceptional client experience

Client relationship building

Commercial focus

CRM systems experience

Job description

Position Overview

The new Showroom Managers will lead a team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand. The showroom will have extensive Sales and After‑Sales areas, including an accredited service centre and a space dedicated to Rolex Certified Pre‑owned.

Key Accountabilities

• Establish a client‑centric strategy, to ensure the highest level of customer experience is executed at all times.
• Coaching and support the team, ensuring client experience expectations are always being delivered.
• Optimise hospitality, to create unique and memorable client interactions.
• Develop strong and meaningful relationships with clients.
• Manage, support and motivate the team.
• Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
• Identify efficiencies and enhance best practices.
• Ensure compliance with all Watches of Switzerland and Rolex procedures.
• Collaborate with the senior management team to recruit, retain and develop talent.
• Execute development plans for each employee within your team.
• Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.

Role Requirements/Attributes

• Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand
• Experience in managing and developing a high performing team.
• Passionate about retail and delivering an exceptional client experience.
• Proven ability to build and maintain client relationships.
• Commercially focused.
• Experience of working with a CRM system.

About Us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary.

Our experts are on‑hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world’s most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger‑LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We’re the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven‑e‑commerce websites.

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn