Showroom Director

WATCHES OF SWITZERLAND; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading luxury watch retailer in London seeks an experienced Showroom Director to deliver exceptional client experiences while achieving business goals. The role requires a collaborative leader focused on developing relationships, managing teams, and enhancing client loyalty. Ideal candidates have significant retail management experience, a passion for client relationships, and ability to drive business growth, with a strong focus on operational excellence.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Significant experience in a Senior Retail Management role, ideally within a premium/luxury brand.
• Experience in managing and developing a high performing team.
• Passionate about retail and delivering an exceptional client experience.
• Experience of demonstrating successful business growth.

Responsibilities

• Deliver an exceptional client experience while achieving business objectives.
• Develop relationships to drive client loyalty and motivate the team.
• Provide operational support to drive sales and service.
• Hire and develop talent for a world class team.

Skills

Senior Retail Management experience

Team management and development

Client relationship building

Commercial focus

Tools

CRM system

Job description

Job Description

We are delighted to be seeking an experienced and highly motivated Showroom Director to join our Mappin & Webb Showroom on Regent Street. The Showroom Director will have a passion for delivering an exceptional client experience whilst achieving business objectives through developing new opportunities and relationships. A true inspirational leader they will be able to build an excellent team who are passionate.

This role requires a collaborative leader who will be a role model and champion for the Watches of Switzerland Group values: We do the right thing, always, we care for our communities, we treat everyone with respect, we earn trust & confidence, we advocate for our industry, and we protect our planet and ensure they become a way of working for the whole team giving every client (internal and external) an excellent Client Experience.

Key Accountabilities

The Art of Hosting

• Elevate in-store experience by consistently delivering memorable moments.
• Lead, model, and coach based on client feedback and elevate the client experience.
• Coaching the team on the client journey and ensuring client experience expectations are being always delivered.
• Optimize hospitality to create unique and memorable experiences.
• Take action on performance and client feedback to improve the client journey.

Commercial Excellence

• Develop strong relationships with clients to drive client loyalty.
• Manage and motivate the team.
• Drive client development activities among individual team members to nurture new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.

Operational Excellence

• Ensure exceptional operational support to drive sales and service.
• Manage an efficient back of house and ensure consistency with established operational procedures.
• Identify and execute efficiencies and best practices.
• Ensure compliance with all Watches of Switzerland procedures.

People Excellence

• Hire and develop talent to ensure a world class team and create a best-in-class service.
• Partnering with your line managers to develop and execute development plans for each employee.
• Continuously train, coach, and provide qualitative feedback, using reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

About You

• Significant experience in a Senior Retail Management role - ideally within a premium/luxury brand.
• Experience in managing and developing a high performing team.
• Passionate about retail and delivering an exceptional client experience.
• Experience of demonstrating successful business growth.
• Proven ability to build and maintain client relationships.
• Commercially focussed.
• Experience of working with a CRM system.

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States? We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e‑commerce websites.

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state‑of‑the‑art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn