Showroom Advisor

B&Q; West of England; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q Cribbs Causeway is hiring a Showroom Advisor. You’ll help customers explore kitchen and bathroom ideas, guide them through products and services, and use software to turn concepts into live designs. The role blends in-store support with virtual assistance to deliver end-to-end project journeys.

The successful candidate will combine strong communication with a knack for design, embracing targets and working across weekends and bank holidays in a friendly, team-driven environment.

Qualifications

• Excellent communication and relationship-building skills with customers and colleagues.
• Motivated by targets and confident in converting designs into sales.
• Able to work in a rota that includes weekends, evenings, and bank holidays.

Responsibilities

• Engage customers to understand needs and propose finance, products, and installation options.
• Use software to produce inspirational designs for customer projects.
• Coordinate multiple projects and support customers both virtually and face to face from idea to delivery.

Skills

Customer service

Communication

Sales

Teamwork

Design software

Tools

Design software

Job description

Showroom Advisor

Full Time or Part Time - 15 to 36.75 hours per week

Shifts available Monday - Sunday, 7.00am - 8.00pm

B&Q Cribbs Causeway

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Advisor and you’ll help some of their boldest kitchen and bathroom ideas take shape.

Overview

Showroom Advisor

Full Time or Part Time - 15 to 36.75 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 8.00pm

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

What's the job?

Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

What We Need

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets, and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What’s in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.