Showroom Advisor

B&Q Limited; East Midlands; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

Top performer award

Pension scheme

Discounts

Wellbeing benefits

Job summary

B&Q Derby is hiring a Showroom Advisor to assist customers with home improvement ideas and design solutions. The role focuses on understanding customer needs, offering products, financing and installation options, and delivering an exceptional shopping experience.

You will use design software to bring ideas to life, coordinate projects, and support customers both in-store and virtually. Flexibility to work weekends and evenings is required; full training and a competitive package are offered.

Qualifications

• Excellent communication and relationship-building skills.
• Strong customer-service mindset with ability to identify needs.
• Comfort using design software to create inspirational ideas.
• Willingness to work a flexible rota including weekends/evenings/bank holidays.

Responsibilities

• Engage customers and understand their home improvement goals.
• Translate ideas into product and financing options with clear explanations.
• Create inspirational designs using design software to support sales.
• Coordinate multiple projects and support customers face-to-face and virtually.

Skills

Customer focus

Communication

Relationship building

Tools

Design software

Job description

Overview

Showroom Advisor

Part Time or Full Time - 20 or 36.75 hours per week (Full flexibility needed)

Permanent Contract

Shifts available Monday - Sunday, 7am - 10pm

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

B&Q Derby

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Advisor and you’ll help some of their boldest kitchen and bathroom ideas take shape.

What's the job?

Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

What we need:

You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets, and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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