Shop Supervisor-Full time

Wenzel's the Bakers Ltd.; Greater London; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Free meal per shift

50% off food

Company pension

28 days holiday

Birthday day off

Staff incentives

Training & progression

Employee discounts

Wellbeing Centre & helpline

Job summary

Wenzel’s the Bakers seeks a Shop Supervisor to join our team. You will supervise daily store operations, support the Shop Manager, and ensure excellent customer service while helping to drive sales of fresh food.

You will work around 39 hours per week across a five‑day schedule, with a competitive rate of £13.00 per hour. We offer training, pension, paid birthday day off, and generous staff benefits to eligible employees.

Qualifications

• Previous supervisory experience in retail or customer service.
• Food production experience is advantageous but not required.
• Willingness to train to company standards and progress within the business.

Responsibilities

• Greet customers and create an inviting experience.
• Receive and check daily deliveries.
• Assist with stock management and displays.
• Maintain high hygiene and food safety standards.
• Lead shop team to achieve sales growth and efficient operations.
• Open/close the shop and manage shifts as needed.

Skills

Supervisory experience

Customer service

Team leadership

Job description

Wenzel’s the Bakers Shop Supervisor role:

To find out about Wenzel's please follow the link, You can also find us on Instagram, Facebook and Twitter.

About Us

Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Hampshire and Surrey. We believe in delivering quality products at affordable prices and of course delivering them with outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more of our retail shops. We are looking for exciting new talent with a passion for food and customer service to join our team. There is now an exciting opportunity to come and join the team as one of our Shop Supervisors.

What we offer:

• Free meal provided every shift and 50% off all other food.
• Enrolment to company pension scheme
• Holiday entitlement of 28 days including bank holidays.
• Day off for your Birthday - paid day off in addition to your holiday entitlement.
• Staff incentives including competitions and bonus schemes
• Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
• Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas travel and lots more
• A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support

Pay & Hours:

We offer our Shop Supervisors a rate of £13.00 and a working week is 39 hours over 5 days a week, Monday to Sunday. Although our shops open early, and we do have set shifts within our Shops, we are open to discussing flexible working hours to accommodate your needs where we can.

Job Role:

As one of our Supervisors you will have the chance to work alongside our hardworking team preparing fresh ingredients and producing sandwiches, baguettes and other food products in line with our Company standards, whilst providing excellent customer service and selling high quality fresh food. The successful candidate will be trained to Wenzel’s Company standards and be eligible for future progression.

A supervisor will be responsible for assisting the Shop Manager with the day to day running of the store and supervising the team, ensuring the growth of the business through increasing sales, controlling costs and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base.

Key Responsibilities

• Greet customers and create an inviting experience.
• Receive and check daily deliveries.
• Assisting with the management of branch stock and produce.
• Maintaining shop displays.
• Have excellent knowledge and understanding of products.
• Preparation of food in line with the specification.
• Food and produce quality control.
• Maintaining the highest level of hygiene, cleanliness and food safety standards.
• The ability to work efficiently within a team.
• Cash handling, and till operation.
• Opening or closing the shop when required.
• Running shifts at various times during the week
• Driving sales and minimising wastage.
• Previous experience in a retail or customer service environment at supervisory level is required.
• Experience working in food production would be advantageous but not essential as full ongoing training will be provided.

Wenzel’s the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.