Shop Supervisor 6 Month FTC

Sue Ryder; Swadlincote; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading charity retailer is seeking a retail manager for their shop in Swadlincote. This role involves driving sales, leading a volunteer team, and engaging with the local community. The ideal candidate will have strong customer service and supervisory experience, alongside a commitment to the charity's mission. Competitive pay of £12.36 per hour with additional benefits including up to 33 days of holiday.

Benefits

27 days holiday rising to 33 days

Company pension scheme

Staff discount with thousands of retailers

Additional rewards & benefits

Qualifications

• Must have experience in retail management and a commitment to customer service.
• Ability to lead and train a volunteer team effectively.
• Familiarity with health and safety regulations in a retail context.

Responsibilities

• Drive business and sales to achieve targets.
• Lead a team in providing excellent customer service.
• Work with the local community to gather donated stock.
• Manage stock processes for merchandising.
• Act as a brand ambassador for the organization.

Skills

Customer Service Experience

Previous supervisory experience

Cash handling / till work

Basic IT skills (emails, instant messaging, video calls)

Organisational skills

Lone-working experience

Job description

We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45 am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Conveniently placed within The Pipeworks Retail Park with parking.

Responsibilities

• Using your skills and retail experience to help drive business, push sales, and achieve targets.
• Leading a team to deliver great customer service to our donors and customers.
• Working with the local community to generate sufficient donated stock to drive sales.
• Recruiting, training and retaining a volunteer team, who will look to you and the shop manager for leadership and guidance.
• Setting high standards of merchandising and housekeeping, ensuring the health‑and‑safety of you and your team is a priority.
• Managing effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
• Acting as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.

Experience & Skills

• Customer Service Experience
• Previous supervisory experience
• Cash handling / till work
• Basic IT skills (emails, instant messaging, video calls)
• Organisational skills
• Lone‑working experience

Desirable Criteria

• High‑street retail / leisure / hospitality background
• Experience with KPIs and targets
• Charity retail experience
• Health & Safety knowledge
• Team player
• Key holder / opening / closing skills
• Merchandising / stock rotation

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

Shop location: Sue Ryder Charity shop, Unit 6, Pipeworks Retail Park, Swadlincote DE11 9AA.

Hours: 15 hours per week over 7 days. Pay: £12.36 per hour + rewards & benefits. Competitive benefits package – 27 days holiday rising to 33 days with length of service plus bank holidays (pro‑rata if part‑time), company pension scheme, staff discount with thousands of retailers, and lots more. For the full list please visit our careers website: https://www.sueryder.org/jobs/why-work-for-sue-ryder.

Closing date: 25 November. Interview date: 2 December.

Our Commitment to Equity, Diversity and Inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.