Shop Supervisor 12 months FTC

Sue Ryder; Exeter; On-site; GBP 80,000 - 100,000; Part time

Job summary

A charity retail organization in Exeter is seeking a Shop Supervisor to drive sales and lead a volunteer team. Responsibilities include ensuring great customer service, managing stock, and acting as a brand ambassador. Candidates should possess retail experience, team leadership skills, and a positive attitude. Competitive pay and a range of benefits are offered for this part-time role.

Benefits

Competitive benefits package

Company pension scheme

Staff discount with thousands of retailers

Qualifications

• Retail experience with commercial awareness to deliver sales.
• Positive attitude and good judgement.
• Proven team leadership skills.

Responsibilities

• Help drive business, push sales, and achieve targets.
• Lead a team to deliver great customer service.
• Manage effective stock processes.

Skills

Retail experience

Team leadership

Customer service experience

Organisational skills

Basic IT skills

Job description

Responsibilities

• As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
• Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the e‑POS operation.

Qualifications

• You will have retail experience with the commercial awareness to deliver sales.
• You will have a positive attitude and good judgement to do the right thing.
• You will have proven team leadership skills and the ability to help lead a large team of volunteers.
• You enjoy engaging with people, have a positive can‑do attitude and a good understanding of financial and IT administration.
• Customer Service Experience
• Previous supervisory experience
• Cash handling / till work
• Basic IT skills (emails, instant messaging, video calls)
• Organisational skills
• Lone working experience

Desirable Criteria

• High street retail, leisure or hospitality background
• KPI and target experience
• Charity retail experience
• Health & Safety knowledge
• Team player
• Key holder / opening & closing responsibilities
• Merchandising / stock rotation

About Sue Ryder

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much‑loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also contribute to driving up the income that generates the vital funds necessary to keep our care and support services running.

Location & Hours

Sue Ryder Charity shop, 19 Cowick St, St Thomas, Exeter EX4 1AL
15 hours per week over 7 days
£12.36 per hour + rewards & benefits

Benefits

Competitive benefits package – 27 days holiday rising to 33 days with length of service, plus bank holidays (pro‑rata if part‑time)
Company pension scheme
Staff discount with thousands of retailers
And lots more.

Equity, Diversity & Inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination. As a Disability Confident committed employer, we proudly support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.