Shop Supervisor

Sue Ryder Care; Weymouth; On-site; Part time

Job summary

A charity retailer in the UK is looking for a Shop Supervisor in Weymouth. You will lead a retail team, enhance customer service, and engage with the local community to generate stock donations. Key qualifications include customer service and supervisory experience. This position offers a competitive hourly rate and a benefits package, making an impact in a supportive environment.

Benefits

27 days holiday rising to 33 with service

Competitive benefits package

Responsibilities

• Drive business, push sales, and achieve targets.
• Lead a team to deliver great customer service.
• Work with the community to generate donated stock.
• Recruit, train & retain a volunteer team.
• Set standards of merchandising and housekeeping.
• Manage effective stock processes.
• Act as a brand ambassador for Sue Ryder.
• Manage stock processes through the Epos operation.

Skills

Customer Service Experience

Previous supervisory Experience

Cash Handling/Till work

Basic IT skills

Organisational Skills

Lone working experience

Job description

Shop Supervisor

Unit 6 Littlemoor District Centre
Littlemoor Road
Littlemoor
DT3 6NQ
22.5 hours per week inc weekends on rota
£12.36 per hour plus reward and benefit scheme

Overview

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

Responsibilities

• Using your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage an effective stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Competitive benefits package, see full list on our careers website

Closing Date

28th October

Commitment to Equality, Diversity and Inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information on our equity, diversity and inclusion work, please visit www.sueryder.org/jobs/equity-diversity-inclusion.

Join us

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.