Shop Supervisor

Sue Ryder; St Helens; On-site; GBP 80,000 - 100,000; Full time

Job summary

A charitable organization in St Helens is seeking a Shop Supervisor to drive sales and lead a team. The role requires customer service experience and supervisory skills, with responsibilities including managing stock and supporting brand initiatives. The position offers 37.5 hours per week at £12.36 per hour, along with a competitive benefits package including holiday entitlement and a pension scheme.

Benefits

27 days holiday rising to 33

Company pension scheme

Staff discount

Refer a Friend scheme

Healthcare Cash plan

Death in Service benefit

Enhanced sick pay

Qualifications

• Ability to drive business and achieve sales targets.
• Experience in leading a team to deliver excellent customer service.
• Skills in recruiting, training, and retaining volunteers.

Responsibilities

• Drive business and push sales to achieve targets.
• Lead the team for great customer service.
• Work with the community to generate stock.

Skills

Customer Service Experience

Previous supervisory Experience

Cash Handling/Till work

Basic IT skills

Organisational Skills

Lone working experience

Job description

Overview

We have a much-loved presence on high streets across the country with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. New shop within St Helens.

Responsibilities

• As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
• Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the Epos operation.

Key Qualifications

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Qualifications

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Benefits

• Competitive Benefits Package: 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme – £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan
• Death in Service benefit
• Structured induction programme and learning & development opportunities
• Access to Employee support programme
• and more

Location

Sue Ryder, Unit G1, St Helens Retail Park, Peasley Cross Lane, St Helens, WA9 1JJ

Working Hours & Pay

37.5 Hours per week over 7 days. £12.36 per hour + rewards & benefits.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we are proud to support the 'Offer an Interview' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. If you require support to complete an application or participate fully in the interview process, please email [e-mail].