Shop Supervisor

NI Hospice; Newtownabbey; On-site; GBP 80,000 - 100,000; Full time

Job summary

A charitable organization in Newtownabbey seeks a Retail Assistant to help manage shop operations, provide excellent customer service, and work collaboratively with volunteers. The role requires retail experience, a focus on cleanliness, and the ability to support events. This is a permanent part-time position with 30 hours per week, offering £12.21 per hour. Applications are welcome from all qualified individuals.

Qualifications

• Experience in stock control, rotation, and merchandising.
• Good numeracy, literacy, and basic IT skills.

Responsibilities

• Maintain high standards of cleanliness in the shop.
• Deliver exceptional customer service.
• Foster a collaborative environment with staff and volunteers.
• Promote teamwork within the Retail Department.
• Assist in neighboring shops as required.
• Adhere to opening/closing routines.
• Comply with all NI Hospice policies.
• Contribute to local events and promotions.
• Engage in personal training and development.
• Support Hospice activities in the area.

Skills

Retail experience

Numeracy

Literacy

Basic IT skills

Job description

This role is all about helping to make a difference through retail. As part of the Northern Ireland Hospice team, you’ll play a key role in driving sales, managing stock, and ensuring the smooth day-to‑day running of our shop. You’ll help keep the shop looking its best, make sure donations are well‑presented, and provide a welcoming experience for customers and donors alike. Accuracy in cash handling and completing routine admin tasks will also be part of your day‑to‑day work. Part of this role involves working with and supporting volunteers and helping to recruit, train, and motivate a great team who share a passion for our cause. You’ll contribute to a positive, community‑focused atmosphere where everyone enjoys making a difference together.

Responsibilities

• Maintain high standards of cleanliness throughout the shop, including sales floor, stock processing area, offices, and communal spaces.
• Deliver exceptional customer service to all stakeholders.
• Foster a collaborative and supportive environment, working seamlessly with staff, volunteers, and donors.
• Promote a positive and teamwork‑oriented culture within the Retail Department.
• Be flexible to assist in neighbouring Hospice shops as required (traveling costs covered).
• Ensure adherence to opening/closing routines and agreed‑upon operating hours.
• Comply with all NI Hospice policies and procedures.
• Actively contribute to the planning and execution of special events and promotions to leverage local opportunities.
• Continuously engage in personal training and development through daily management communication and annual reviews.
• Support Northern Ireland Hospice activities within the area when appropriate.

Skills and Qualifications

• Retail experience to include stock control, rotation, and merchandising.
• Have good numeracy, literacy, and basic IT skills.

Further Information

Flexibility is important, as you may occasionally lend a hand in nearby shops or take part in local events and promotions that help raise funds for the Hospice’s vital work. For further details, kindly review the Job Description and Specification. Should you have any queries, please do not hesitate to reach out to a member of our People & Organisational Development Team at 02890 781836. The deadline for applications is 6th November 2025, at 4pm (we recommend submitting applications at least 15 minutes prior to ensure smooth processing). Please be advised that all correspondence will be sent to the email address provided on your application form. Kindly check your 'junk/spam' folder as emails may occasionally be filtered there due to personal email security settings. Any communication will originate from an email address ending in @nihospice.org.

Job Details

• Salary: £12.21 per hour
• Contract: Permanent (30 hours per week, 4 days, Monday to Saturday)
• Location: Newtownabbey, Abbots Cross, Co Antrim
• Closing date: 06 Nov 2025
• We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.