Shop Supervisor

Sue Ryder Care; Macclesfield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A charity retailer is looking for a Shop Supervisor in Macclesfield to lead a team, ensuring excellent customer service and driving sales. This full-time position offers £12.36 per hour and includes responsibilities like team leadership, stock management, and community engagement. Ideal candidates will have retail experience, cash handling skills, and a positive attitude. You'll be part of an organization dedicated to providing care and support to those in need., offering benefits such as holiday entitlement and pension scheme.

Benefits

27 days holiday rising to 33 with service

Company pension scheme

Reward and benefits scheme

Qualifications

• Retail experience with strong customer service skills is essential.
• Proven ability to lead and manage a team of volunteers.
• Familiarity with cash handling and basic IT skills required.

Responsibilities

• Drive business and achieve sales targets.
• Lead a team to provide excellent service to customers.
• Recruit and train volunteers to assist in operations.
• Manage stock and housekeeping standards in the shop.

Skills

Customer Service Experience

Proven Team Leadership Skills

Cash Handling/Till Work

Basic IT Skills

Organisational Skills

Job description

Shop Supervisor

Churchill Way, King Edward St, Macclesfield SK10 1AQ

Full time - inc weekends on rota

£12.36 per hour plus reward and benefits scheme

About Sue Ryder

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

There is something for everyone in our two stores on Churchill way…you will always leave with a bargain or two. And we now have an amazing furniture sales room just adjacent to our Macclesfield shop car park, stocking a range including electrics, white goods and TVs in addition to donated and new goods furniture.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Macclesfield shop and contribute to the work we do across Sue Ryder!

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You would have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, you have a positive can‑do attitude and a good understanding of financial and IT administration.

Responsibilities

• Help drive business, push sales, and achieve target.
• Lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who will look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your team’s health and safety is a priority.
• Manage effective stock processes to keep your shop well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
• Help manage an effective stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience.
• Previous Supervisory Experience.
• Cash Handling/Till work.
• Basic IT skills (emails/instant messaging/video calls).
• Organisational Skills.
• Lone working experience.

Desirable Criteria

• High street retail, leisure or hospitality background.
• KPI and target experience.
• Charity retail experience.
• Health & Safety knowledge.
• Team Player.
• Key holder / opening / closing.
• Merchandising / stock rotation.

Accessibility

Shop accessibility – two shops, all staff work across both. Small road between the two. 3169 and 3189 have ground floor loos. High donation shop, furniture shop, white goods shop. Active lifting from one shop to another. 3169 there are stairs to the upper floor. For waste and fixture storage plus the shop office.

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time).
• Company pension scheme.
• and lots more. Please visit our careers website for the full list.

Closing date: 14th Jan

Interview date: 21st Jan

If you want more than just a job, we want you. Join the team and be there when it matters.

Commitment to equity, diversity and inclusion

At Sue Ryder, we recognize that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.