Shop Supervisor

St Nicholas Hospice Care; England; On-site; GBP 25,000; Part time

Job summary

A local charity is looking for a Part-time Shop Supervisor to assist in daily operations and support volunteers. Responsibilities include meeting sales targets and providing excellent customer service. The ideal candidate should have supervisory experience and preferably some background in charity retail. This position offers a compassionate community role and competitive annual leave benefits.

Benefits

Health Cash Plan & Wellbeing programme

Free onsite parking

25 days annual leave increasing to 29 with service

Access to discounts with Blue Light Card

Enhanced Occupational sick pay

Life assurance

Qualifications

• Experience working in a supervisory role.
• Preferred background in charity retail.

Responsibilities

• Support the running of the shop, assisting the Shop Manager.
• Meet sales targets as set by the Shop Manager.
• Provide high-quality customer service.

Skills

Supervisory experience

Team motivation

Charity retail experience

Job description

The successful applicant will, amongst other duties, be responsible for the following:

Responsibilities

• Support the day‑to‑day running of the shop, assisting the Shop Manager and volunteers.
• Contribute to meeting agreed on sales targets set by the Shop Manager.
• Processing sales.
• Provide high-quality customer service.
• Actively encourage donors to complete Gift Aid forms for donated items.
• Cashing up, banking and completing reconciliation procedures in the Manager's absence.
• Ensure that all donations are stored and handled using the correct procedures.
• Deputising, in the absence of the shop manager, to include opening, closing and running of the shop.

Qualifications

• Supervisory experience.
• Experience of charity retail preferred.
• Ability to motivate a team of volunteers.

We are looking for a Part‑time Shop Supervisor, who can help us make the most out of every donation, develop a strong community presence and generate vital income for St Nicholas Hospice Care, within Long Melford.

St Nicholas Hospice Care is a local charity providing help, advice and support to people in West Suffolk and Thetford in the final chapters of their life, who are living with long-term and life‑threatening illnesses. Our services are not just for patients, but for their family and friends too. They include everything from specialist medical care to bereavement support and practical help. At our heart is the vision – Everyone in our communities has support, dignity and choice when facing dying, death and grief. We do this by living our values: Compassion, Accountability, Respect and Equity.

Benefits

• A Health Cash Plan & Wellbeing programme
• Free onsite parking
• 25 days annual leave increasing to 29 with service (pro‑rata for part-time employees)
• Access to Blue Light Card scheme with a range of discounts
• Enhanced Occupational sick pay scheme
• Access to a group pension plan or if you have a current NHS pension, we can offer a continuation of your plan (subject to criteria)
• Life assurance, Closing date: 21st November 2025 Location, St Nicholas Hospice Care – Long Melford Boutique, Hall Street, Long Melford, Sudbury, UK Contract details, Permanent, Part time, 15 hours per week, £24,203.81 per annum pro rata