Shop Supervisor

Sue Ryder; Bonds; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading charity retailer in the UK is seeking a Shop Supervisor to manage its Garstang location. You will oversee a team of volunteers while ensuring high levels of customer service and community engagement. Responsibilities include managing stock, driving sales, and supporting fundraising initiatives. The role offers competitive pay of £12.36 per hour and a comprehensive benefits package, including holidays, discounts, and a pension scheme. If you're passionate about retail and making a difference, apply today.

Benefits

27 days holiday

Company pension scheme

Staff discounts

Enhanced maternity and paternity pay

Healthcare Cash plan

Electric Vehicle Scheme

Qualifications

• Minimum of 2 years in a retail supervisory role.
• Effective communication and leadership skills required.
• Ability to work flexibly and adjust to changing priorities.

Responsibilities

• Drive business and push sales proactively.
• Lead a volunteer team and provide excellent customer service.
• Manage stock processes to ensure effective merchandising.

Skills

Customer service experience

Previous supervisory experience

Cash handling / till work

Basic IT skills

Organisational skills

Lone working experience

Job description

Shop Supervisor

SUETRYDER CHARITY SHOP, 61 CHURCH STREET, GARSTANG, PRESTON, LANCS,PR3 1YA
15 hours per week over 7 days
£12.36 per hour + rewards & benefits

Overview

We are one of the largest charity retailers in the UK with over 400 shops, providing 2.7 million hours of medical, practical, bereavement and emotional support to people at the end of life or living with grief. Your role will help our Garstang shop run smoothly, inspire communities, and drive the income that keeps our care and support services operating.

Responsibilities

• Use your retail experience to drive business, push sales, and achieve targets.
• Lead a volunteer team to deliver great customer service to donors and customers.
• Work with the local community to generate sufficient donated stock.
• Recruit, train and retain volunteers, providing guidance and leadership.
• Set high standards of merchandising and housekeeping, prioritising health and safety for yourself and your team.
• Maintain effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
• Manage the effective stock process through the Epos operation.

Minimum Essential Criteria

• Customer service experience
• Previous supervisory experience
• Cash handling / till work
• Basic IT skills (emails / instant messaging / video calls)
• Organisational skills
• Lone working experience

Desirable Criteria

• High‑street retail / leisure / hospitality background
• KPI and target experience
• Charity retail experience
• Health & safety knowledge
• Team player
• Key holder / opening / closing duties
• Merchandising / stock rotation experience

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme – £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan – claim back routine healthcare costs
• Death in Service benefit
• 10% staff discount on new goods online at shop.sueryder.org
• Structured induction programme and learning & development opportunities
• Access to Employee Support Programme
• And lots more – please visit our careers website for the full list.

Working Hours & Conditions

Retail most work every weekend. Managers typically work only 1 in 2. We do not expect teams to work past 5.15 pm in most shops. The earliest start time is 8.45 am. We have Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off. The shop is a two‑floor sales floor; access to the top floor and storeroom is via stairs. The loo area is small and wheelchair access is not good.

Closing Information

Closing date: 26th December
Interview date: 5th January

Our commitment to equity, diversity and inclusion

We recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities. As a Disability Confident committed employer, we support the ‘Offer an Interview’ scheme – offering an interview to all disabled applicants who best meet the minimum essential criteria.

Access and Support

We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compile an application or participate fully in the interview process, please email [e-mail].

In‑post Access

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, global cultures, people with disabilities, and women and non‑binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Further Information

For more information on our equity, diversity and inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join the team and be there when it matters. We want more than just a job – we want you.

Contact

To apply, visit our job portal or email [e-mail].