Shop Supervisor

NI Hospice; Ballyclare; On-site; GBP 20,000 - 25,000; Full time

Job summary

A charitable organization in Ballyclare is seeking a motivated Shop Supervisor to oversee retail activities, ensuring a welcoming environment for customers and volunteers. Responsibilities include maintaining shop cleanliness, delivering exceptional customer service, and managing stock. Ideal candidates will have retail experience and strong numeracy, literacy, and IT skills. This position offers a chance to support vital community care efforts.

Qualifications

• Experience in retail including stock control and merchandising.
• Proficiency in numeracy, literacy, and basic IT skills.

Responsibilities

• Maintain cleanliness of the shop and stock areas.
• Deliver exceptional customer service.
• Foster a collaborative environment with staff and volunteers.
• Promote teamwork within the Retail Department.
• Assist in neighboring shops as needed.
• Ensure adherence to operating hours.
• Comply with all company policies.
• Plan and execute special events and promotions.
• Engage in personal training and development.

Skills

Retail experience

Stock control and rotation

Good numeracy skills

Good literacy skills

Basic IT skills

Job description

Northern Ireland Hospice is looking for a motivated Shop Supervisor to join our team at our Ballyclare shop. In this role, you’ll be at the heart of our retail activities, helping to create a warm and welcoming space for customers and volunteers alike. You’ll play an important part behind the scenes, sorting and preparing donations, steaming clothes, and helping to keep our shop well-presented. Every task you do will help support vital hospice care in your community. Please see employer website for full job details & person specification.

Responsibilities

• Maintain high standards of cleanliness throughout the shop, including sales floor, stock processing area, offices, and communal spaces.
• Deliver exceptional customer service to all stakeholders.
• Foster a collaborative and supportive environment, working seamlessly with staff, volunteers, and donors.
• Promote a positive and teamwork-oriented culture within the Retail Department.
• Be flexible to assist in neighbouring Hospice shops as required (traveling costs covered).
• Ensure adherence to opening/closing routines and agreed-upon operating hours.
• Comply with all NI Hospice policies and procedures.
• Actively contribute to the planning and execution of special events and promotions to leverage local opportunities.
• Continuously engage in personal training and development through daily management communication and annual reviews.
• Support Northern Ireland Hospice activities within the area when appropriate.

Skills and Qualifications

• Retail experience to include stock control, rotation, and merchandising.
• Have good numeracy, literacy, and basic IT skills.

Further Information

Should you have any queries, please do not hesitate to reach out to a member of our People & Organisational Development Team at 02890 781836. The deadline for applications is Monday 3rd November 2025 at 4pm (we recommend submitting applications at least 15 minutes prior to ensure smooth processing). Please be advised that all correspondence will be sent to the email address provided on your application form. Kindly check your ‘junk/spam’ folder as emails may occasionally be filtered there due to personal email security settings. Any communication will originate from an email address ending in @nihospice.org. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.