Shop managers

Oxfam; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known charity organization is seeking a Shop Manager in London. The role involves managing volunteers, overseeing shop operations, and ensuring a welcoming environment. Ideal candidates will possess strong leadership skills, excellent communication abilities, and a commitment to diversity and inclusion. Join a team dedicated to making a positive impact and promoting social values.

Qualifications

• Leadership experience and ability to build teams is essential.
• Excellent communication and motivational skills required.
• Eagerness to promote equity, diversity, and inclusion.

Responsibilities

• Manage the shop and volunteers, ensuring smooth operations.
• Delegate tasks and maintain successful retail processes.
• Attract new supporters and promote Oxfam's values.

Skills

Significant leadership qualities and experience

Ability to build, retain and develop a team

Strong drive to achieve results through others

Ability to delegate, coach and listen

Excellent communication skills

Ability to manage time under conflicting priorities

High level of motivation, enthusiasm and a sense of fun

IT literacy and numeracy skills

Job description

Shop Manager

The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence. Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day. Please note: This schedule includes two days a week, some Saturdays and Sundays, with bank holidays arranged in coordination with staff and the volunteer team. Also working in our Online system selling donated goods. Oxfam holds a strong commitment to safeguarding, preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Qualifications & Requirements

• Significant leadership qualities and experience. (E)
• Ability to build, retain and develop a team. (E)
• Strong drive to achieve results through others. (E)
• Ability to delegate, coach and listen. (E)
• Enjoys working with people and has a friendly and approachable manner. (E)
• Ability to manage time under conflicting priorities. (E)
• Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
• Excellent communication skills. (E)
• Ability to motivate self and others. (E)
• High level of motivation, enthusiasm and a sense of fun. (E)
• Open and adaptable to change and able to support others through it. (E)
• Commercial awareness and judgement. (D)
• Ability to establish and maintain successful retail processes and merchandising. (E)
• Ability to understand and interpret basic financial reports. (D)
• IT literacy and numeracy skills (using email systems, basic spreadsheets, word processing and understanding of social networking and e‑commerce). (E)
• Eager and required to adhere to Oxfam’s principles and values and promote diversity and gender rights. (E)
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)
• All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.
• The successful candidate will also be subject to extensive background checking, including a Disclosure and Barring Service check (DBS).

Background Checks & Safeguarding

Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore the successful candidate for this post will be subject to extensive background checking, including a Disclosure and Barring Service check (DBS). Only those who meet these safeguarding and safety requirements will be considered.

About Oxfam

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. We save, protect and rebuild lives and help people build better lives for themselves and others. Oxfam shops, open for business since 1948, are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

Equality, Diversity & Inclusion

We need to dismantle the unequal power structures that exist everywhere, including the wider development and charity sectors. We aim to create an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring. We want and need everyone, and that means we need you.