Shop Manager

Scope; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charity organization is seeking a Shop Manager for their Wimbledon location in London. In this role, you'll manage shop operations and lead a team of paid colleagues and volunteers. You will be responsible for maximizing sales performance, managing stock collections, and ensuring a welcoming customer experience. Ideal candidates should have experience in retail management and a customer-focused mindset. Join us in creating a fair future for disabled people while contributing to the community.

Benefits

35 days holiday

Support for disabled applicants

Opportunities for professional development

Qualifications

• Previous experience as a Retail Shop Manager, Assistant Manager, or Supervisor.
• Ability to lead and support a team effectively.
• Commercially aware with the ability to spot opportunities.

Responsibilities

• Lead a team and manage shop operations.
• Maximise shop sales performance.
• Recruit and develop colleagues and volunteers.
• Manage stock collection and processing.
• Work collaboratively with the Assistant Shop Manager.

Skills

Retail management experience

Leadership skills

Customer focus

Commercial awareness

Strong work ethic

IT literacy

Attention to detail

Job description

Join Our Community

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

The Role

Permanent, 35 hours a week.

Scope's Wimbledon shop – 84 The Broadway, London SW19 1RH.

Please note that successful candidates will be subject to an enhanced DBS check.

Applications close on 11:59pm GMT on Friday 30 January 2026.

As Shop Manager of Scope’s Wimbledon shop, you’ll have the autonomy to run the shop with creativity and flair.

In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while ensuring every customer and donor enjoys a welcoming and inclusive shop experience.

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms.
• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team.
• Work collaboratively with the Assistant Shop Manager.

For more information about the role’s responsibilities and the skills and experience required, please use the Full job description.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About You

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
• Commercially aware and able to spot opportunities.
• Be able to lead and support people.
• Customer‑focused, with a can‑do attitude.
• A team player with strong work ethic.
• Accurate and detail‑oriented.
• IT literate and numeracy skills.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and bank holiday cover is needed.

• Full‑time: 35 hours per week, five days out of seven.
• Part‑time: Weekly hours on a seven‑day rota.

Additional Information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.

Our values

• Pioneering
• Courageous
• Connected
• Open
• Fair

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email [e-mail].

Equality, Diversity and Inclusion

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

35 days holiday and more.

Link to full benefits package and what our colleagues say about Working at Scope | Disability charity Scope UK.

How to apply

Click the apply button to create an account and complete your application form.

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