Shop Manager - Walthamstow

Scope; Walthamstow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused charity in Walthamstow seeks a passionate Shop Manager to lead their retail shop. You will have the autonomy to use your creativity to enhance retail experiences and manage a dedicated team of volunteers. The ideal candidate will have retail experience, a strong commitment to customer satisfaction, and an appreciation for sustainable practices. This role offers 35 hours per week and requires some weekend availability. Join us in making a meaningful difference for disabled people.

Benefits

35 days annual leave

Flexible working

Company pension

Excellent training and career development

Colleague networks across diversity

Wellbeing incentives

Qualifications

• Experience in running a shop or desire for a management role.
• Passionate about retail and fashion.

Responsibilities

• Autonomy to manage the shop creatively.
• Recruit and train volunteers.
• Generate and process stock.
• Design window displays.

Skills

Commercial awareness

Customer focus

Team player

Attention to detail

Microsoft Office proficiency

Job description

Overview

Make a real difference to the lives of disabled people. Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Permanent, 35 hours. Scope's 210 High Street, Walthamstow, London, E17 7JN.

As Shop Manager of Scope's Walthamstow shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different. One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

For more information about the role’s responsibilities, and the skills and experience required please use the link to job description above.

About you

As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career.

To be successful in this role, you will :

• Be commercial
• Have a can-do attitude and always put the customer’s needs first
• You’ll be a dedicated team player with a strong work ethic
• Have excellent accuracy and attention to detail
• Be proficient in the use of Microsoft Office

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate team. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise funds to deliver an Equal Future for disabled people and their families.

Shop hours

Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. Our full-time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values

Values: pioneering, courageous, connected, open, fair. By living our values and trusting each other, we empower our colleagues to make decisions and spark creativity for innovation.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our Disability Confident Leader commitment. If applying under the Offer an Interview Scheme, please indicate this in your application.

Some applicants might need adjustments during the application process. If you require adjustments, please email [e-mail]. More about interview adjustments is available on the Scope website.

Equality, Diversity and Inclusion

Equality, Diversity, and Inclusion are at the heart of Scope. We encourage diverse applicants and believe a variety of perspectives will strengthen our work. We aim for a culture that is accessible and inclusive for everyone.

You can find more about our approach on the Scope website.

Scope benefits

We offer a wide range of benefits including:

• 35 days annual leave
• Flexible working (where possible)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership and cycle to work scheme

Additional information

Link to full benefits package and more about working at Scope can be found on the Scope website. Scope will interview all disabled candidates who meet the essential criteria for the post as part of their Disability Confident commitments. The successful candidate will be subject to an enhanced DBS check. Applications are welcome by 11:59pm GMT on Wednesday 29 October 2025.

How to apply

Click the apply button to create an account and complete your application form.

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