Shop Manager

Cats Protection; West Midlands; On-site; GBP 21,000 - 26,000; Full time

Job summary

A prominent charity organization in Stourbridge is seeking a Shop Manager to lead and develop a team of employees and volunteers. This role involves managing shop performance, budgets, and acting as the brand ambassador. Ideal candidates will have retail management experience and excellent organisational skills. The position offers benefits like health packages and annual leave. Join us to make a difference for cats and the community.

Benefits

Range of health benefits

26 days’ annual leave plus bank holidays

Salary Finance

Qualifications

• Demonstrable learning and experience from working in a relevant retail environment.
• Experience of line managing a team and building a culture to achieve a collective goal.
• Strong organisational skills with ability to meet deadlines.

Responsibilities

• Lead and develop the shop team to maximise performance.
• Manage shop income, expenditure and operating profit budgets.
• Act as a brand ambassador for Cats Protection.

Skills

Retail experience

Team management

Sales targets

Organisational skills

Commercial awareness

Job description

Team: Retail

Location: Stourbridge

Work pattern: 37.5 hours on a rota basis (to include weekends)

Salary: Up to £25,140.96 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager

• Lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
• Take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
• Support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management

About the retail team

Our retail operation consists of over 80 charity shops. Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that ‘must have’ item or simply a ‘missing piece’.

What we’re looking for in our Shop Manager

• Demonstrable learning and experience from working in a relevant retail environment
• Previous experience of line managing a team and building a culture to achieve a collective goal
• Experience and/or understanding of working to sales targets and budgets
• Excellent organisational skills including the ability to meet deadlines
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you

• Range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

Interested? Here’s how to apply

Application closing date: 4th December 2025

Virtual interview date: 12th December 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Recruitment journey (if successful)

• Anonymised application form
• Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.