Shop Manager

Sue Ryder Care; Wales; On-site; GBP 26,000; Full time

Job summary

A prominent charity organization in the UK is looking for a Shop Manager to oversee daily operations at their charity shop. You will lead a volunteer team, manage stock processes, and ensure excellent customer service. The ideal candidate has experience in retail management, customer service, and people management. This role offers competitive benefits including holiday leave and a rewards program.

Benefits

27 days holiday rising to 33 days with length of service

Charity shop rewards programme

Additional benefits available by request

Qualifications

• Ability to drive sales and achieve targets.
• Experience with KPI setting and target management.
• Experience in recruiting and managing volunteers.

Responsibilities

• Lead a large volunteer team to deliver excellent customer service.
• Manage stock processes to keep the shop well‑stocked.
• Act as a brand ambassador for the organization.

Skills

Customer service experience

People management experience

Strong IT skills

Organisational skills

Job description

Shop Manager

Location: Sue Ryder Charity shop, Unit 1A Cliff Road, Blackwood Gate Retail Park, Cliff Rd, Blackwood, Caerphilly, NP12 0NT.

Hours: 37.5 hours per week over 7 days.

Pay: £13.00 per hour plus rewards & benefits.

Working Hours: Start at 08:45, finish by 17:15. Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

About Sue Ryder

Sue Ryder is one of the UK's largest charity retailers with over 400 shops. All sales fund 2.7 million service hours each year for palliative, neurological and bereavement support. Our Blackwood shop offers second‑hand treasures and new goods to help sustain these services.

Responsibilities

• Drive sales and achieve targets by using retail experience and commercial awareness.
• Lead a large volunteer team to deliver excellent customer service and product knowledge.
• Recruit, train and retain volunteers, providing ongoing leadership and guidance.
• Set high merchandising and housekeeping standards, ensuring health and safety for staff and customers.
• Manage stock processes, including EPOS operations, to keep the shop well‑stocked with fresh, seasonal merchandise.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
• Collaborate with the local community to generate donated stock that supports sales.

Minimum Essential Criteria

• Customer service experience.
• People management experience, including reviews, 1:1 meetings, volunteer recruitment and team meetings.
• Experience of KPI setting and target management.
• Strong IT skills (admin, emails, instant messaging, video calls).
• Organisational skills.
• Lone working experience.

Desirable Criteria

• High‑street or charity retail managerial experience.
• Health and Safety knowledge.
• Basic Microsoft Office or equivalent.
• Background in high‑street retail, leisure or hospitality.
• Merchandising/stock rotation experience.

Competitive Benefits

• 27 days holiday rising to 33 days with length of service plus bank holidays.
• Charity shop rewards programme.
• Additional benefits available by request.

Closing Date

26th November (positions may have closed). Interview date: 3rd December.

Equity, Diversity and Inclusion

Our commitment to equity, diversity and inclusion is central to our work. We support disabled applicants through the ‘Offer an Interview’ scheme and welcome applications from Black, Asian, minority ethnic, LGBTQ+ individuals, lower socio‑economic backgrounds and those living with disabilities. For more information, visit www.sueryder.org/jobs/equity-diversity-inclusion.

Apply

To apply, visit https://www.sueryder.org/jobs/why-work-for-sue-ryder.