Shop Manager

crooton; Tonbridge; On-site; GBP 25,000; Full time

Job summary

A leading national children's charity is seeking a passionate Retail Store Manager in Tonbridge to lead the team in raising vital funds for children across the UK. The role involves managing daily retail operations, achieving sales targets, and leading a team of staff and volunteers. Candidates must have strong retail management experience and exceptional customer service skills. This role offers a full-time contract with a £1,000 'Hotspot' allowance.

Benefits

£1,000 'Hotspot' allowance

Full-Time Permanent Contract

Qualifications

• Proven experience managing people in a retail environment.
• Track record of meeting targets and KPIs in a retail setting.
• Exceptional customer service skills.

Responsibilities

• Lead day-to-day operations of the shop.
• Drive performance through promotions and sales targets.
• Lead and develop a team of paid staff and volunteers.

Skills

Retail management experience

Team leadership

Customer service skills

Numeracy skills

Basic IT skills

Job description

Retail Store Manager (Charity): Tonbridge (TN9)

Full-time: 35 hours per week

A Salary & Benefits

• Allowance: Plus a £1,000 'Hotspot' allowance (c. £24,933 total package).
• Contract: Full-Time Permanent
• Location: Tonbridge, Kent, TN9 1TJ
• Closing Date: 2 November 2025

The Opportunity: Make a Real Difference

Are you a passionate retail leader looking to use your skills for an incredible cause?

A leading national children's charity is seeking an energetic and experienced Store Manager to lead our team in Tonbridge, Kent (TN9 1TJ). This is more than just a retail job—you'll be at the heart of raising vital funds that allow us to support children, young people, parents, and carers across the UK.

If you thrive on hitting targets, motivating a team, and delivering exceptional customer service, this is your chance to make a profound, positive impact every single day.

The Role: Lead and Inspire

As the Store Manager, you will be fully responsible for the day-to-day operation of the shop. Your key focus will be on maximising sales and profit to generate essential income for the charity.

What you'll be doing:

• Driving Performance: Implement promotions, ensure high stock availability on the shop floor, and meet all sales targets and KPIs.
• Team Leadership: Lead, train, develop, and appraise paid staff, creating a positive and organised working environment.
• Recruitment & Management: Actively recruit and manage a thriving team of volunteers, ensuring they are supported to achieve store objectives.
• Stock Generation: Proactively ensure stock is generated from the public and maximise Gift Aid sign-ups.
• Presentation & Service: Maintain an exceptional standard of visual merchandising (windows and interior) and ensure customers receive the high-quality service expected.
• Please be sure to adhere strictly to all financial, cash handling, security, and retail procedures.

What You'll Bring:

• Proven experience managing people in a retail environment (staff and/or volunteers).
• A track record of meeting targets and KPIs in a retail environment.
• Exceptional customer service skills with the ability to engage with people from all backgrounds.
• Strong numeracy skills for cash handling, reconciliation, and budget maintenance.
• Basic IT skills.
• Working Pattern: The store is open 7 days a week. You will be required to work on a rota basis, which includes weekends, evenings, and bank holidays.

Ready to Apply?

Please ensure you read the full Job Description and Person Profile before applying to confirm this role aligns with your skills and experience.

As part of the charity's commitment to safeguarding, successful candidates will be required to consent to a Basic criminal records check