Shop Manager

British Red Cross; Tenterden; On-site; GBP 21,000 - 25,000; Full time

Job summary

A charitable organization in Tenterden is seeking a Shop Manager to lead their charity shop. This role involves managing a team to deliver outstanding customer service, achieve financial targets, and promote the organization's values within the community. Ideal candidates will have supervisory retail experience and a passion for the charity's mission. This position offers competitive benefits and flexible working arrangements.

Benefits

Flexible working arrangements

36 days annual leave

Up to 6% contributory pension

Learning and development opportunities

Employee benefits platform

Wellbeing support

Cycle2Work scheme

Qualifications

• Retail experience at supervisory level.
• Ability to deliver outstanding customer service.
• Proven experience in motivating and managing a team.
• Entrepreneurial mindset to work towards and achieve targets.
• Proficiency in using PC and IT skills.

Responsibilities

• Lead a team to provide a brilliant shopping experience.
• Coordinate daily shop activities and ensure financial targets are met.
• Design and maintain an engaging shop environment.
• Induct, train, and manage new staff and volunteers.
• Represent the British Red Cross and embody its values.

Skills

Retail experience at supervisory level

Outstanding customer service

Proven management skills

IT skills

Ability to work towards targets

Job description

Shop Manager

Location: Tenterden, Kent
Salary: £24,766 per annum
Hours: 35 per week
Contract: Permanent

Are you ready to lead the team representing the British Red Cross in your community? We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful." - Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience.
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

Interested? The closing date for applications is 23.59 on Sunday 23rd November 2025.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders