Shop Manager

Paddy Power Plc; Swansea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading gaming company in the UK is seeking a Shop Manager to create an entertaining environment for customers while leading a team to achieve store targets. The role involves mentoring, customer service excellence, and ensuring compliance with operational standards. Ideal candidates should have experience in retail management and a passion for developing their team.

Benefits

Competitive salary

Performance Bonus & Promotional rewards

Flexible work patterns

Company Pension Scheme

Employee Assistant Programme

Social Events

Qualifications

• Experience in retail management or similar leadership role.
• Ability to develop and mentor team members.
• Passion for customer service and enhancing customer experience.

Responsibilities

• Lead and motivate the shop team to achieve store targets.
• Create a positive and entertaining shopping environment.
• Ensure compliance with operational procedures.

Skills

Customer orientation

Team leadership

Strong communication

Mentoring skills

Job description

As the Shop Manager you set the tone for the shop, creating an entertaining environment which our customers love to be in, whilst leading your team to reach store targets, as well as provide full operational support and direction to them. You will ensure that the experience for every Paddy Power customer is best in class. Your passion for technology will help you and your team to promote our online and retail products and services. We believe results don't just come from targets, but also team progression. At Paddy Power, we want Managers who take pride in developing their team and show the desire to train them for the next level of their career. Our business is people, so it's up to you as a Manager to ensure you give the team the tools to succeed! How you'll do it? We want people who will stay customer orientated by building strong and positive relationships; crafting an enjoyable environment which punters love and repeatedly come back to. This will include mentoring and guiding your team to be able to deliver excellent customer service both face to face and over the phone, while cross‑selling retail and online products and services.

Other duties will include:

• Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights
• Set the example by offering strong mentorship and constructive feedback to drive your team toward achieving high standards collaboratively
• Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
• Play by the rules by making sure the shop adheres to Social Responsibility commitments and all shop operational procedures, including cash management procedures
• Lead by example and empower your team to uphold and maintain shop presentation standards.
  Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform - NUDGE
• Company Social Events
• Groupon Discount Scheme
• Eyecare vouchers

Values

Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.