Shop Manager

Association of Cycle Traders; Orpington; On-site; CAD 51,000 - 62,000; Full time

Job summary

FAB Cycle Services Ltd in Orpington, Kent is seeking an experienced Shop Manager with bicycle mechanic experience to lead workshop operations and deliver outstanding customer service. The role focuses on managing the workshop, stock control, and supplier relationships, with duties spanning bike servicing, repairs, refurbishments, and sales in a retail setting.

The successful candidate will be numerate, well-organised and capable of effective communication with customers and staff.

Qualifications

• Experience managing a bike shop workshop and staff.
• Proven skills in bike servicing, repairs and refurbishment.
• Strong customer service and communication abilities.

Responsibilities

• Organise workshop rota
• Maintain stock levels, review and update POS
• Managing staff rota
• Establish and maintain relationships with key suppliers
• Bike servicing & repairs
• Diagnosing technical bike faults
• Refurbishment & rebuild of bikes
• Maintaining a clean and tidy workshop
• Sales of Bikes, Accessories and parts
• Customer Servicing

Skills

Customer service

Staff management

Bicycle servicing

Organizational skills

Stock management

Tools

POS system

Job description

Employer FAB Cycle Services Ltd Job reference 35682Emp Location Orpington, Kent Salary range Circa 30K dependent on experience Job added 18 August 26 Final date for applications 30 September 26

Job Description

We are professional, customer centric and collaborative and our goal is to provide the repair and service of bicycles with a focus on outstanding customer service; this is achieved through active engagement with our customers and delivering to exceed expectations. Cycle repairs, upgrades and servicing are the core product offerings based out of retail premises.

We are looking for an experienced Shop Manager with bicycle mechanic experience along with excellent customer service. The ideal candidate should be enthusiastic about cycling and have a good knowledge about the cycling industry. Must be numerate, excellent organisation skills and a good communicator.

Skills/Experience Required

You will be expected to complete the following tasks on a typical work day:

• Organise workshop rota
• maintain stock levels, review and update POS
• managing staff rota
• establish and maintain relationships with key suppliers
• Bike servicing & repairs
• Diagnosing technical bike faults
• Refurbishment & rebuild of bikes
• Maintaining a clean and tidy workshop
• Sales of Bikes, Accessories and parts
• Customer Servicing