Shop Manager

Sue Ryder; New Forest; On-site; GBP 27,000; Full time

Job summary

A leading charity retailer seeks a Shop Manager for their Ringwood shop. You'll lead a team to deliver excellent customer service, manage stock processes, and engage with the community. The successful candidate will have strong leadership skills, commercial awareness, and assist in fundraising initiatives. This role offers £13.17 per hour and a benefits package including up to 33 days holiday, pension scheme, and employee support programs.

Benefits

27 days holiday rising to 33

Company pension scheme

Staff discounts

Employee support programs

Qualifications

• Commercial awareness to deliver sales and meet deadlines.
• Proven team leadership skills and ability to lead volunteers.
• Enjoy engaging with people and have a positive attitude.

Responsibilities

• Lead the team to deliver great customer service.
• Work with the community to generate stock.
• Recruit, train, and retain a volunteer team.
• Set high standards of merchandising and housekeeping.
• Manage effective stock processes and merchandising.

Skills

Commercial awareness

Team leadership

Customer service

IT administration

Job description

Shop Manager

As a Shop Manager you will use your skills and retail experience to drive business, push sales and achieve targets.

Responsibilities

• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Ringwood shop and contribute to the work we do across Sue Ryder!

Qualifications

To be successful in this role you'll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential you enjoy engaging with people, you have a positive can‑do attitude and a good understanding of financial and IT administration.

About Sue Ryder

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We have a much‑loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off. Specialising in furniture, electricals and homeware, our Sue Ryder Ringwood shop is the largest charity shop in the area. We pride ourselves on our top branded clothing and accessories as well as high‑quality bric‑a‑brac, media and books. We are a community shop and our regulars are always excited to find something new or interesting to get their hands on at a competitive price. We also stock an extensive range of new goods from wool and sewing equipment to an exciting range of homeware.

Location & Hours

Sue Ryder Charity shop, 20 Meeting House Ln, Ringwood BH24 1EY. 37.5 hours per week over 7 days. Working hours: the earliest start is 8:45am and we don’t expect teams to work past 5:15pm in most shops. Managers typically work one day in two and we have every Christmas Eve, Christmas Day and Boxing Day off.

Compensation & Benefits

£13.17 per hour + rewards & benefits. Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin. Competitive Benefits Package: 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time). Company pension scheme. Staff discount with thousands of retailers. Refer a Friend scheme – £250 payment. Enhanced maternity, paternity and adoption pay. Access to Employee Support Programme. Employee Networks – LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non‑Binary Individuals.

Application Deadline

Closing date: 1st Dec. Interview date: TBC. We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.