Shop Manager

Cats Protection; Leeds; On-site; GBP 26,000; Full time

Job summary

A leading cat welfare charity in the UK is seeking a Retail Team Member to lead a shop team in maximizing performance and managing daily operations. You will oversee income and expenditure, acting as a brand ambassador while ensuring a positive team culture. Ideal candidates will have experience in retail leadership, excellent organizational skills, and a strong awareness of commercial goals. This full-time role offers a salary of up to £25,140.96 per annum with various benefits.

Benefits

Range of health benefits

26 days’ annual leave plus bank holidays

Salary Finance for financial well-being

Qualifications

• Demonstrable learning and experience from working in a relevant retail environment.
• Previous experience of line managing a team and achieving collective goals.
• Experience of working to sales targets and budgets.
• Excellent organisational skills, with the ability to meet deadlines.
• Strong commercial awareness, balanced with charity needs.

Responsibilities

• Lead and develop a shop team maximizing performance through safe management.
• Take ownership of shop income and operating profit budgets.
• Act as a brand ambassador and manage shop operations.

Skills

Experience in a relevant retail environment

Line management experience

Meeting sales targets and budgets

Excellent organisational skills

Strong commercial awareness

Job description

Team

Retail

Location

Wetherby

Work pattern

37.5 hours on a rota basis (to include weekends)

Salary

Up to £25,140.96 per annum

Contract

Permanent

Overview

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities

• Lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity.
• Take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework.
• Support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management.

About the retail team

Our retail operation consists of over 80 charity shops. Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

Qualifications

• Demonstrable learning and experience from working in a relevant retail environment.
• Previous experience of line managing a team and building a culture to achieve a collective goal.
• Experience and/or understanding of working to sales targets and budgets.
• Excellent organisational skills including the ability to meet deadlines.
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity.

Benefits

• Range of health benefits.
• 26 days’ annual leave plus bank holidays, increasing with length of service.
• Salary Finance, which empowers you to take control of your financial wellbeing.
• and much more, which you can learn about here.

Application

Application closing date: 11th February 2026.

Virtual interview date: TBC.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.

If successful, your recruitment journey will include:

• Anonymised application form.
• Virtual interview via Microsoft Teams.

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

This role requires an enhanced DBS check (including the Children's Barred List).