Shop Manager

Grandma Wild's; Haworth; On-site; GBP 28,000; Full time

Job summary

A local bakery and café in Haworth is seeking a Shop Manager to lead their team and ensure excellent customer service. The role involves overseeing daily operations, managing staff, and maintaining high standards for food hygiene and shop cleanliness. Ideal candidates will have prior experience in a food retail environment and a passion for customer service.

Qualifications

• Previous experience in a café, bakery, or retail food setting.
• Confidence managing and motivating a small team.
• Calm, organised approach with great attention to detail.

Responsibilities

• Ensure customers always receive excellent service.
• Manage and motivate the shop team.
• Oversee food hygiene, health & safety, and shop standards.
• Prepare and serve food and drinks.
• Maintain cleanliness and order in the café.

Skills

Excellent customer service

Managing and motivating a team

Food hygiene knowledge or willingness to train

Attention to detail

Job description

Shop Manager

Full-time: 5 out of 7 days (typically 8:30am to 5:00pm).

Salary: OTE CIRCA £27,500, depending on hours worked.

Location: Villette Coffee House & Bakery BD22.

Are you a people person who thrives in a busy, friendly environment? Do you love great coffee, good food, and being part of a team that takes real pride in what they do?

We are looking for a Shop Manager to take the lead at Villette Coffee House & Bakery, one of our flagship shops, in Haworth.

About Us

Villette Coffee House & Bakery is one of our busiest and most characterful shops, a place where locals and visitors alike pop in for a friendly chat, a hearty lunch, or something sweet from the counter. It's a lively, hands‑on environment where no two days are ever the same.

From our bakery roots, we've grown to include our own coffee shops and bakeries where customers can enjoy our products fresh, in a warm and welcoming setting.

About the Role

As Shop Manager, you will be responsible for the smooth day-to-day running of the shop and leading a small, dedicated team. You'll make sure customers always receive excellent service, the food and drinks are prepared to a high standard, and the shop is a clean, welcoming place to be.

Your duties will include:

• Excellent customer service
• Managing and motivating the shop team
• Overseeing food hygiene, health & safety, and shop standards
• Preparing and serving food and drinks
• Supporting with clearing tables and keeping the café spotless
• Handling cashing up and banking
• Managing stock levels, ordering, and deliveries
• Ensuring every customer leaves happy

About you

You will be someone who naturally takes charge but also leads by example. You'll be comfortable rolling up your sleeves and getting involved in all aspects of the café from making sandwiches to chatting with regulars.

Ideally, you'll have:

• Previous experience in a café, bakery, or retail food setting
• Confidence managing and motivating a small team
• A calm, organised approach and great attention to detail
• A passion for great customer service and good food
• Food hygiene knowledge or qualifications (or willingness to train)

This role would suit someone who enjoys variety, takes pride in their work, and wants to help shape a busy, much‑loved local shop.

Interested?

Please apply with your latest CV.