Shop Manager

Harris+Hoole; Greater London; On-site; GBP 3,000 - 5,000; Full time

Job summary

A popular coffee shop chain in Greater London is seeking a Store Manager to lead and develop their shop team, ensuring excellent customer service and high standards of product quality. The ideal candidate will have previous experience in a busy customer-facing environment and be passionate about coffee. The role offers performance-related bonuses, comprehensive training and development, and generous employee benefits, including unlimited free drinks and discounts on food.

Benefits

Performance related bonus

Training and development

Unlimited free drinks

Food discounts

Cash Plan Healthcare scheme

Access to benefits platform

Qualifications

• Experience in leading and nurturing a team in a busy, customer facing environment.
• Strong commitment to providing excellent customer service.
• Ability to work positively within a team.

Responsibilities

• Take ownership of the shop operations and team development.
• Maintain high standards of customer service and product quality.
• Ensure the satisfaction of customers through effective service.

Skills

Leadership

Customer service

Team development

Positive attitude

Communication

Job description

Store Manager opportunity at Harris + Hoole

At Harris + Hoole, it’s our people that make us different. That’s why we are looking for warm, positive people who love working with others to come and join us as Shop Managers.

We have fantastic opportunities across our shops in the UK and the Republic of Ireland, and this could be just the right time for you to find out more!

As a Shop Manager you will take ownership of your own shop, providing great customer service and the best standards of coffee and food. You will pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team.

What you can expect:

• Performance related bonus of between £3,500 - £4,500 per annum (dependant on role and shop).
• Brilliant training and development to get you up to speed in your role and beyond.
• The opportunity to grow your career and develop personally.
• Unlimited free handmade drinks and brilliant food discounts on shift, and generous discounts when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Cash Plan Healthcare scheme.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.

To be successful:

Maybe you’re looking to take the next step in your career journey? Perhaps you want a move into the growing world of coffee? You might already be a Shop Manager and love the Harris + Hoole brand. Whatever you’re doing, if you have experience of leading, developing and nurturing a team in a busy, customer facing environment, we would love to hear from you.

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way at our various company events. There’s something for everyone.

And it doesn’t stop there. The opportunities for development are fantastic. Many of our Area and Regional Managers grew their careers in shop, and it’s the same for our Head Office teams too.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!