Shop Manager

British Red Cross; Forres; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A prominent charity organization in Forres is seeking a Shop Manager to lead a team and provide an excellent shopping experience. Responsibilities include financial target management and staff training. Ideal candidates will have retail supervisory experience and a commitment to the charity's cause. This role offers a competitive salary of £23,850 per annum, flexible working options, and various benefits including generous annual leave and a pension scheme.

Benefits

Flexible working options

36 days annual leave

Up to 6% contributory pension

Learning & Development opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Experience managing retail teams and achieving targets.
• Strong organizational and cash handling abilities.
• Commitment to the British Red Cross cause.

Responsibilities

• Lead a team to provide excellent shopping experiences.
• Manage shop operations and achieve financial targets.
• Design shop layout to engage customers.

Skills

Retail experience at supervisory level

Excellent customer service

Proven management skills

Entrepreneurial mindset

Proficiency with IT and PC use

Job description

Overview

Shop Manager – Location: Forres. Salary: £23,850 per annum. Hours: 35 per week. Contract: Permanent.

What will a day in the life involve?

• Leading a team that provides a brilliant shopping experience for customers.
• Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
• Designing the layout and environment to connect customers to the cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embodying our core values.

What you will need

• Retail experience at supervisory level with excellent customer service and comfort with organisational and cash handling duties.
• Proven management skills to develop and inspire your team.
• Entrepreneurial mindset with the ability to work to targets and take initiative.
• Proficiency with IT and PC use.
• Commitment to the British Red Cross cause and ability to promote the shop as the charity retailer of choice in the community.

Application details

Interested? The closing date for applications is 23.59 on Thursday 13th November 2025.

Benefits

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you’ll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders