Shop Manager

Sue Ryder Care; Farnham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A large charity organization in Farnham is looking for a proactive Shop Manager to lead the team in delivering excellent customer service and driving sales. You will manage a diverse team of volunteers and ensure the shop meets high standards of merchandising. Ideal candidates are experienced leaders with strong organizational and IT skills who can engage effectively with the community. This role offers competitive benefits including additional holidays and a company pension scheme.

Benefits

27 days holiday plus bank holidays

Company pension scheme

Staff discount with thousands of retailers

Qualifications

• Proven team leadership skills and the ability to lead a large team of volunteers.
• Commercial awareness to deliver sales and meet deadlines.
• Enjoy engaging with people and possess a positive can-do attitude.

Responsibilities

• Drive business, push sales, and achieve targets as Shop Manager.
• Lead your team to deliver great customer service to donors and customers.
• Recruit, train & retain a volunteer team for leadership and guidance.

Skills

Customer Service Experience

People management experience

Strong IT skills

Organisational Skills

Job description

Shop Manager

Sue Ryder Charity shop, 17 South St, Farnham GU9 7RP
37.5 Hours per week over 7 days
£12.87 per hour + rewards & Benefits

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people’s homes and in the community. We are here to make sure that everybody approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

At Sue Ryder Farnham you’ll be greeted by a wide selection of stock to feast your eyes upon. We carry both new goods and good quality donated clothing, bric-a-brac and also an excellent range of second‑hand furniture.

About you

Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Farnham shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, you have a positive can‑do attitude and a good understanding of financial and IT administration.

Other responsibilities include

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who’ll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• People management experience (reviews/1:1/volunteer recruitment/team meetings)
• KPI and target experience
• Strong IT skills (Admin/emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail or charity retail managerial experience
• Health and Safety Knowledge
• Minimal Microsoft Office packages or equivalent
• High street retail/leisure/hospitality backgroundMerchandising/Stock rotation

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
• Company pension scheme
• Staff discount with thousands of retailers
• And lots more. Please visit our careers website for the full list.

Closing date: 5th January

Interview date: 13th January

Our Commitment to Equity, Diversity and Inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to compete an application or participate fully in the interview process, please email [e-mail].

Accessibility Information

Number of floors: 1 floor
Staircase: None
Sort Room: Rear of shop
Shop Floor Area: 20m x 10m

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.