Shop Manager

St Nicholas Hospice Care; England; On-site; GBP 28,000; Full time

Job summary

A charitable organization in Long Melford is looking for a Shop Manager to lead their community-focused team. The successful candidate will oversee store performance, boost sales, and lead a diverse team. Ideal for those with retail leadership experience and a passion for making a difference, this role includes benefits such as a Health Cash Plan and 25 days annual leave.

Benefits

Health Cash Plan & Wellbeing programme

25 days annual leave increasing to 29

Enhanced Occupational sick pay

Access to a group pension plan

Life assurance

Qualifications

• Experience working in a customer-facing role in retail, hospitality, or service industry.
• Experience leading, motivating, and developing teams.
• Understanding of budgets and P&L.

Responsibilities

• Accountable for store’s performance and sales maximisation.
• Lead an inclusive and diverse team.
• Achieve sales targets through digital and physical channels.

Skills

Customer service experience

Team leadership

Commercial awareness

Sales target achievement

Proactive approach

Flexibility

Job description

Shop Manager - Long Melford

Would you like to make an impact by leading one of our shop teams that are community based, offer amazing choice and genuine sustainability?

We are recruiting a Shop Manager for our shop in Long Melford.

What does this role involve?

As a Shop Manager you will be accountable for your store’s performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrates St Nicholas Hospice values. Each day is different in this varied, fast‑paced and hands‑on role. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping patients and their families.

What are we looking for?

• Experience working in a customer‑facing role in retail, hospitality or service industry
• Experience of leading, motivating and developing teams
• Commercial awareness
• Ability to achieve sales targets
• Committed to achieving the highest retail standards at all times
• Able to work under own initiative and take a proactive approach to changing business needs and objectives
• Thrives working in a hands‑on, fast‑paced environment
• An understanding of budgets and P&L
• Our shops are fast‑paced and trade 6/7 days a week which means we require flexibility from our shop teams to work weekends

As an employee of St Nicholas Hospice Care you would receive the following benefits:

• A Health Cash Plan & Wellbeing programme
• 25 days annual leave increasing to 29 with service (pro‑rata for part‑time employees)
• Enhanced Occupational sick pay scheme
• Access to a group pension plan or if you have a current NHS pension, we can offer a continuation of your plan (subject to criteria)
• Life assurance

For further information on the role please see the job description: Shop Manager Job Description

If you would like to discuss the role further, please contact Philip Kojcinovic, Interim Head of Retail.

Closing date: 21st November 2025

Location: St Nicholas Hospice Care - Long Melford Boutique, Hall Street, Long Melford, Sudbury, UK

Contract details: Permanent, Full time, 37 hours per week, £27,386.75 per annum