Shop Manager

Salvation Army Trading Company Limited (SATCoL); Ellesmere Port; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned charitable organization in Ellesmere Port seeks a passionate Shop Manager to oversee daily operations. This role prioritizes exceptional customer service and involves managing volunteers, sorting donations, and establishing community connections. Ideal candidates should have a dynamic leadership style, resilience, and a keen interest in sustainability. This position offers benefits like a strong pension scheme and 26 days of holiday plus bank holidays.

Benefits

Virtual GP service

Strong pension scheme

26 days holiday plus bank holidays

Qualifications

• Supportive, hands-on, and enthusiastic approach required.
• Positive attitude essential for customer service.
• Passionate about developing people.

Responsibilities

• Manage day-to-day operations of the shop.
• Ensure outstanding customer service.
• Recruit and maintain skilled volunteers.
• Establish links with local businesses for support.

Skills

Customer service skills

Dynamic leadership style

Resilience and supportiveness

Engaging personality

Interest in sustainability

Job description

Overview

The Vacancy - 30hrs. Do you want to work for a company that has been independently accredited by Best Companies Ltd as an Outstanding Company to work for? Do you want to work for a company that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the Charity Retailer of the Year award? Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market? Would you like to have benefits such as a virtual GP service, a fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays? Do you need a new challenge that not only helps you to develop your skills, but is integral to the community? There is no evening or Sunday working. Our managers lead from the front and take their colleagues and customers on an amazing journey. Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop? If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!

Responsibilities

• As the Manager you will be responsible for the day to day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.
• In addition to a number of paid employees you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare donations for sale as well as giving our customers the service that they deserve.
• This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people.
• All key responsibilities and desirable skills can be found on the Job Description when you apply.

Qualifications / Requirements

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Have a dynamic leadership style with an appetite for success
• Have a passion for developing people
• Possess fantastic ideas for partnerships to deliver re-use and repair services with the local connections and knowledge to make them happen
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be
• Then Salvation Army Trading Company Ltd wants you

Benefits

Benefits include: a virtual GP service, a strong pension scheme, and a starting holiday entitlement of 26 days plus bank holidays. Note: there is no evening or Sunday working for this role.

Equal Opportunity & Closing

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.