Shop Manager

Sense; Dudley; On-site; GBP 21,000 - 25,000; Part time

Job summary

A leading charity organization is seeking a Shop Manager for its retail operation in Dudley. The ideal candidate will build and inspire a team, ensuring high standards in customer service and community engagement. This position requires experience in retail and a commitment to working flexibly, including weekends and Bank Holidays. A rewarding opportunity in a supportive environment with excellent training and career development awaits.

Benefits

Opportunity for personal development

Pension scheme

Generous annual leave

Qualifications

• Experience of inspiring a team to provide excellent customer service.
• Willingness to work Bank Holidays and weekends.

Responsibilities

• Building, training and inspiring a great team of volunteers.
• Delivering superb shop standards and customer engagement.
• Driving stock generation and community engagement.
• Contributing to brand awareness and income.

Skills

Self-motivated

Great communicator

Experience in customer service

Attention to detail

Ability to inspire a team

Job description

Overview

Sense is currently recruiting for a Shop Manager to work 30 hours per week at our shop in Kingswinford on a permanent basis. This is an exciting time to join our team and work in our network of over 120 shops as we continue our shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence – all to maximize vital income generation for the charity.

Responsibilities

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement
• Contribute to rich brand awareness and income to support the people we help

Key skills and experience

• Self-motivated, creative, a great communicator and positively committed to working in charity retail
• Experience of inspiring a team to provide excellent customer service
• An eye for detail that ensures a safe, clean, and inviting environment for customers, staff, and volunteers
• Experience of working in a retail environment or within a team leader position
• This position requires the applicant to be willing to work Bank Holidays and weekends as required

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Sense are proud to be a Disability Confident Employer.

Working at Sense

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. We have excellent training and development, the opportunity to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or [e-mail]

Equality and safeguarding

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone\'s contribution is valued and we ensure they\'re given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.