Shop Manager

Isabel Hospice; Digswell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community charity organization in Digswell is seeking a Shop Manager to oversee daily operations, enhance store income, and maintain customer service excellence. Candidates should have experience in customer service and a passion for sustainable fashion. This role requires weekend work and offers benefits such as 27 days holiday, a pension scheme, and health service discounts.

Benefits

27 days holiday, plus bank holidays

Pension scheme

Life assurance scheme

Employee Assistance Programme

Cycle to work scheme

Health Service Discounts

Refer a friend bonus

Qualifications

• Experience in a customer-focused environment.
• Interest in or experience with sustainable fashion.
• Excellent communication skills, both verbal and written.

Responsibilities

• Maximise store income and profits by delivering exceptional retail standards.
• Maintain and promote the highest standard of customer care.
• Engage and train volunteers to assist in the running of the shop.

Skills

Customer service

Sales motivation

Teamwork

Organizational skills

Tools

MS Office

Email proficiency

Job description

Each of our shops has its own unique style and you will be responsible for maintaining our high quality reputation within the community. Not only will your work be helping to reduce vast amounts of waste going to landfill, but you'll also be ensuring that we have the resources to continue providing expert care to those that need it most. Our retail teams cover the needs of their stores by working on a rota basis so this role will require weekend work, and flexibility. (Working 5 days over 7.) The Shop Manager plays a crucial role in the success of our retail operations. You will be responsible for overseeing the shop's daily operations, driving sales, managing staff and volunteers, and ensuring excellent customer service. What will I be doing?

Responsibilities

• Maximising store income and profits by delivering exceptional retail standards
• Maintaining and promoting the highest standard of customer care
• Creating eye‑catching displays and maintaining cleanliness throughout the shop
• Engage and train volunteers to assist in the running of the shop
• Meeting gift aid conversion rates from people donating goods
• Support events held both in the shop and the local community

Qualifications

• Are you interested in sustainable fashion? We have an opportunity for a passionate, creative and sales motivated individual to help run our charity shop in Haldens, Welwyn Garden City., Experience of working in a customer focused environment
• Interest in or experience with sustainable fashion
• Excellent communication skills, both verbal and written
• Shows understanding, respect and consideration for others at all times
• Strong organisational skills with a proactive approach to work
• Ability to lead by example and maintain a positive attitude
• Collaborative team player
• Proficiency in email, MS Office, and internet use

Benefits

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:

• 27 days holiday, plus bank holidays
• Pension scheme
• Life assurance scheme
• Employee Assistance Programme
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus