Shop Manager

Sense; Cullompton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading charity organization is seeking a Shop Manager to oversee operations at their shop in Nailsea, England. This role involves leading a team of volunteers, ensuring excellent shop standards, and engaging with the community to drive income. Ideal candidates will have strong leadership skills and a commitment to charity retail. Opportunities for personal development and a supportive working environment are offered.

Benefits

Generous annual leave

Excellent training and development

Group Personal Pension scheme

Qualifications

• Experience inspiring a team to provide excellent customer service.
• Willingness to work Bank Holidays and weekends as required.
• Experience working in a retail environment or as a team leader.

Responsibilities

• Build, train and inspire a great team of volunteers.
• Deliver superb shop standards and customer engagement.
• Drive stock generation and community engagement.

Skills

Self-motivated

Good communicator

Team leadership

Attention to detail

Job description

Overview

Sense is recruiting for a Shop Manager to work 33.75 hours (4.5 days) per week at our shop in Nailsea on a permanent basis. This role leads a team, drives standards, operational and customer service excellence, and maximises income generation for the charity. The role sits within Sense’s network of over 120 shops as we continue our shop growth programme.

Responsibilities

• Build, train and inspire a great team of volunteers
• Deliver superb shop standards, offer and customer engagement
• Drive stock generation and community engagement
• Support the annual activity that helps raise brand awareness and income to benefit the people Sense supports

Key Skills and Experience

• Self-motivated, creative, good communicator with a strong commitment to charity retail
• Experience of inspiring a team to provide excellent customer service
• Attention to detail to maintain a safe, clean, and inviting environment for customers, staff and volunteers
• Experience of working in a retail environment or in a team leader position
• Willingness to work Bank Holidays and weekends as required; flexibility to work across 7 days is desirable

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be rewarding. We offer opportunities to work in a large, diverse and successful charity with opportunities for skill development, knowledge growth and career advancement in a supportive and flexible environment. We provide excellent training and development, the opportunity to join our Group Personal Pension scheme, and generous annual leave entitlement.

How to Apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. We recommend reading the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Note: to avoid disappointment, we advise submitting your application as soon as possible as we reserve the right to close posts at any time.

Contacts and Safeguarding

If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or [e-mail]

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to a DBS check; level dependent on the role.

Equality, Diversity and Inclusion

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone’s contribution is valued and we ensure they are given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

Additional

No agency submissions: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and no fee will be payable.